Mark Chong: Bought Not Sold—Marketing and Selling to Digitally Empowered Business Customers

Leading marketers are able to use digital analytics to really understand what customers want. Mark Chong, a partner in Bain's Customer Strategy & Marketing practice, discusses three key ways that companies can succeed as traditional sales and marketing models change.

Read the Bain Brief: Bought not sold: Marketing and selling to digitally empowered business customers