Since 1994, more than 50 per cent of the companies in the Global
500 have faced serious threats to their core business models. About
half of that group have gone bankrupt or been acquired. The rest
have had to make risky and fundamental changes in strategy.
Confronting the need to redefine their core, many management
teams find themselves tempted by big-bang solutions: dramatic,
transformative mergers or aggressive leaps into sexy new markets.
But seemingly bold moves like these rarely pay off. The success
rate for big, life-changing mergers is only about one in 10. It is
less than one in seven for moves into a hot, new market far from a
company's core.
For most companies, a better answer usually lies close to home,
concealed from view. Our research shows that nine out of every 10
companies that successfully renewed themselves found the solution
by mining their hidden assets - assets they already possessed but
had failed to tap for maximum growth potential.
The classic example is Apple. The iPod drew on the company's
well-known skills in software, user-friendly product design and
imaginative marketing - its underexploited capabilities. Samsung
focused on a different set of hidden assets: underinvested business
lines. It shut down or sold 76 businesses, thereby freeing up
resources for investment in its lagging but promising semiconductor
and consumer electronics businesses, which today are
world-leading.
Should not well-run companies already be using all their
valuable assets? Actually, large, complex organisations always
acquire more capabilities or businesses than they can focus on at
any one time. Once those assets have been neglected for a while, a
company's leaders often continue to ignore them or discount their
value. But when a company needs to redefine its core, secondary
businesses and capabilities of the past can suddenly assume centre
stage, and become the key to the next-generation growth engine.
One way to open management's eyes to hidden assets is to
identify the richest hunting grounds. Our three-year study suggests
that the most valuable ones are camouflaged as hidden business
platforms, untapped customer insights, and underused
capabilities.
Turning an overlooked business platform into a new core is more
common than you might imagine. Think of how General Electric
revitalised GE Capital, a division that has now fuelled its
parent's growth and profitability for years. More recently,
Nestlé discovered that it had a number of food and drink
products designed to be consumed outside the home. Assembling those
products into a new unit, Nestlé Food Services, it created
the core of a new multi-billion-dollar business.
Untapped customer insight is another hidden asset. Harman
International, a maker of high-end audio equipment, faced
stagnating growth in its consumer and professional markets. But
co-founder Sidney Harman considered that customers who bought
expensive audio systems at home were spending more time in their
cars. Along the way, Harman also purchased the German company
Becker (which sold radios to Mercedes-Benz), allowing it to draw on
Becker's digital audio capabilities, and to develop the high-end
automotive "infotainment" systems that fuelled the company's
renewal. Thanks largely to its success in this customer segment,
Harman's market value increased 40-fold from 1993 to 2005.
Hidden business platforms and hidden customer insights are
assets that companies already possess; in theory, management just
has to uncover them and put them to work. Capabilities - the
ability to perform specific tasks over and over again - are
different. To fuel new growth, an underexploited capability usually
needs to be combined with other assets to produce something
distinctly new and better.
The Danish company Novozymes, for example, had long made
low-tech commodity enzymes used in detergents. But when Novozymes
was spun off from its parent in 2000, chief executive Steen
Riisgaard focused his research capabilities on developing the
company's skills in producing specialty bioengineered enzymes. That
led to its next "repeatable" growth formula. Today, the company is
a leader in producing enzymes that extract alternative biofuels
from plants.
Chris Zook and James Allen are co-directors of the global
strategy practice at Bain & Company in Amsterdam and London
respectively. Mr Zook is author ofUnstoppable: Finding
hidden assets to renew the core and fuel profitable
growth.