For a lot of retailers, the notion of competing against Wal-Mart
seems daunting, if not futile. Yet a few are quietly and
systematically doing just that. The CEO of one successful
competitor described his strategy by citing an old saw: "It's like
the two outdoorsmen who wake to find a raging bear at their
campsite," he said. "One camper slowly stands and backs away; the
other starts to lace up his sneakers. 'You can't outrun that bear!'
whispers the first. 'I don't have to,' replies the second. 'I just
have to outrun you!'"
Rather than trying to outrun Wal-Mart, as it were, companies
like this CEO's are both exploiting the weaknesses of other
Wal-Mart competitors and simply maneuvering around the bear.
Consider HEB and Publix in grocery stores, Best Buy in consumer
electronics, Walgreens in pharmacy products, PETsMART in pet
supplies, and Target in discount stores. All are managing to
coexist and even thrive in the same forest with Wal-Mart.
The Wal-Mart threat shrinks into proper perspective when you
segment the market along the lines of quality, service,
convenience, selection, and price and then look closely at where
the retail giant really dominates. Wal-Mart clearly wins on price
and, to a lesser degree, selectionâ?"but nowhere else. Price
isn't everything. Two-thirds of shoppers find Wal-Mart's
assortments, middling product quality, and limited services not
worth the savings. That means, regardless of Wal-Mart's proximity,
there are plenty of customers looking for alternatives.
Our research shows that Wal-Mart's competitors succeed by doing
four things well: First, they aggressively build local market
share. Profitability in retail is strongly determined by regional
share. When Wal-Mart enters the scene, a shakeout begins. Savvy
retailers know that market share will change hands like never
before. They add stores as competitors' sales
declineâ?"either by building new ones or by buying the assets
of dying rivals. By being prepared to capture share just as rapidly
as Wal-Mart does, aggressive competitors end up even stronger than
before. Target has used this approach to attract and keep customers
who once patronized now-defunct Ames, Bradlees, Venture, Jamesway,
and Caldor.
Next, winning competitors carefully segment their customers and
then wow the ones that matter most. They cater to targeted
segments, expanding signature categories, customizing local
assortments, and raising loyalty benefits. Because Wal-Mart seldom
takes even as much as 30% of any regional market, 70% or more of
the market remains for fairly priced competitors to serve in ways
that Wal-Mart can'tâ?"whether it's with personal attention or
ten types of tomatoes.
Winners also develop more rigorous pricing strategies.
Wal-Mart's entry marks the end of hunch-based pricing, since it
puts price gaps so squarely in the spotlight. Successful
competitors therefore sharpen their analysis of price elasticity
curves, geographic pricing zones, and the implications of everyday
pricing versus high-low promotions for each product category. They
expand and accelerate the gathering of competitive intelligence and
train local store managers to quickly identify pricing
opportunities or vulnerabilities.
Finally, because market prices generally decline as much as 10%
when Wal-Mart enters a market, winning competitors scrutinize their
supply chains, store labor deployment, marketing programs, and
overhead costs to eliminate every wasted dollar. Competing against
a behemoth enjoying 22% lower costs than an average retailer is
tough. The key to survival? Play the bear's game while others
become it.