Rob Markey: Your best employees work for love, not money




Using the Net Promoter ScoreSM to evaluate employee compensation is a risky proposition that can encourage the wrong behaviors. Before a company considers using the score as a pay incentive, it's wise to create the right conditions for employees to succeed. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video.

Read the Bain Brief: Your best employees work for love, not money

Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Net Promoter SystemSM and Net Promoter ScoreSM are trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.