Using the Net Promoter ScoreSM to evaluate employee compensation is a risky proposition that can encourage the wrong behaviors. Before a company considers using the score as a pay incentive, it's wise to create the right conditions for employees to succeed. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video.
Read the Bain Brief: Your best employees work for love, not money
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Net Promoter SystemSM and Net Promoter ScoreSM are trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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How a customer loyalty metric spawned a movement that became a management system. About the book
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