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An increasing number of companies are installing Net Promoter® systems that focus their organizations on earning the passionate loyalty of both customers and employees. To read more about how to build one in your company, perform an assessment of your own company's NPS® efforts, watch videos of executives at trail-blazing Net Promoter companies and more, go to www.netpromotersystem.com.
You've probably heard of Net Promoter scores as a measure of loyalty. But do you know how a Net Promoter system can transform your business?
How to compile accurate, trustworthy scores week in and week out.
Loyal, passionate employees bring a company as much benefit as loyal, passionate customers.
Employee happiness and customer happiness are two sides of the same coin.
Reputation is earned through the simple, age-old concept of the Golden Rule: treat others as you yourself would want to be treated.
The same techniques that help companies earn customer loyalty also work with employees.
How a hurricane helped demonstrate one airline's culture of customer service.
Don't link your incentive system to customer feedback until you have met these five preconditions
Linking incentive compensation to customer feedback is risky business.
If you don't want your surveys ignored, keep them short and take action on what customers tell you.
There's one thing Apple knockoff stores can't fake: the customer experience.
Sign up for our email newsletter, Loyalty Insights, for a step-by-step guide to installing a Net Promoter® system at your company
How a simple customer loyalty metric spawned a movement that became a management system.
Learn how our Customer Strategy & Marketing experts can help your company
Learn how these companies built customer loyalty and achieved growth by implementing Net Promoter® systems.
