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Mobile, Internet and cable companies accepted being “good enough” in customers’ eyes as long as subscriber numbers continued to grow. But as penetration flattens and competition heats up, those providers will need to earn their customers’ love—in large enough measure for customers to choose to stay loyal when tempted by competitive offers.
As the market for cloud computing matures, incumbents and innovators will need to adapt their go-to-market systems to meet the needs of the next generation of buyers.
Global wireless companies worried about margin pressure can learn much from India, where telcos thrive serving users at bare minimum rates.
New customers with new demands are fueling the growth of cloud computing, forcing providers to adapt.
Bain & Company identified three areas where information technology and telecommunications companies can benefit from working together to develop solutions to common problems.
Digital data created by and about people represents a new economic asset class that could transform the telecommunications industry.
How companies can ride the data wave.
In this video, Bain looks at how the industry will grow in the wake of the recession.
In this analysis of trends in Europe's digital broadband infrastructure, Bain & Company describes insights that can help players in this evolving industry plan for developments over the next five years, anticipate the role of regulatory authorities and structure their investments accordingly.
The World Economic Forum's "Mobile Internet for Growth" project addresses the role of collaboration in the future development of the Mobile Internet ecosystem.
Learn how Bain can help your Telecommunications company
Wireless customers are often enthusiastic about the devices they use, but few service providers win true affection or loyalty.
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How Net Promoter companies thrive in a customer-driven world.
Five steps to breakthrough performance in your organization.
A return to growth in turbulent times
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