Financial Services Publications

  • Darci Darnell: Reinventing Customer Relationships with Insurance Ecosystems

    October 20, 2017 | Bain video

    Insurers can increase customer loyalty, attract new customers and reduce price sensitivity by focusing on ecosystem services.

  • Inside China's Private Wealth Boom

    September 21, 2017 | Bain infographic

    A new generation of wealthy Chinese provides opportunities—and challenges—for financial services firms. Here is how financial advisers can succeed in China.

  • Why Insurers Should Look Beyond Insurance

    September 21, 2017 | Bain Snap Chart

    In what may look like a paradox, companies are winning in insurance by offering their customers services beyond insurance.

  • Banking Strategy for the Long Game

    September 17, 2017 | Bain Brief

    Despite pressures to improve next quarter's stock performance, banking remains a long game, demanding a decade-long perspective. Here's how senior banking teams can incorporate the salient themes into their strategic planning.

  • Customer Behavior and Loyalty in Insurance: Global Edition 2017

    September 14, 2017 | Bain report

    Insurers have long struggled to attract and retain customers. They do business in a highly competitive marketplace, and they sell a product that many consumers consider to be a commodity.

  • Ecosystems: How Insurers Can Reinvent Customer Relationships

    September 14, 2017 | Bain Brief

    Companies are transforming themselves into multipurpose providers—offering suites of interconnected services that extend beyond insurance to meet the broader needs of their clients.

  • How Insurers Can Break the Gordian Knot of Commoditization

    September 14, 2017 | Bain infographic

    Insurance companies don't have much contact with customers, making it hard to build loyalty. Bain research shows how insurers can build loyalty by focusing on ecosystem services.

  • Battle of the Banks: The Fight for Profitable Business Models in Europe

    September 04, 2017 | Bain Brief

    European banks as a whole are running hard just to stand still. Sure, in light of the higher capital buffers they have erected, the banks might appear to be fairly resilient when viewed through recent stress tests by regulators.

  • Number of European Banks in Danger Rises Sharply

    September 03, 2017 | The Financial Times

    The number of European banks in grave danger rose sharply last year and is now close to its 2013 level, despite extensive efforts by lenders to bolster balance sheets and profits, analysis by consultancy Bain shows.

  • China's Private Wealth Machine

    July 25, 2017 | Bain Brief

    The world’s most populous nation is churning out new cohorts of young, sophisticated and tech-savvy high-net-worth individuals, creating opportunities—and challenges—for financial services providers.