Financial Services Publications

  • Customer Loyalty and the Digical Transformation in P&C and Life Insurance: Global Edition 2014

    June 18, 2014 | Financial Services | Bain Brief

    Bain’s new survey of 158,400 consumers in 18 countries sheds light on how various customer segments perceive their P&C and life carriers; what customers want from their carriers and how they behave; and how different distribution channels influence loyalty. The report discusses four specific steps

  • Customer Loyalty in Retail Banking: Global Edition 2013

    November 06, 2013 | Bain Net Promoter System®, Financial Services | Bain Brief

    Banks made progress in earning customers’ loyalty during 2013, but they’re far from exploiting the full potential. And as the take-up of mobile banking accelerates, some players are falling behind, leaving themselves vulnerable to new competitors. The leaders, by contrast, have developed channel

  • China Private Wealth Report 2013

    August 13, 2013 | Financial Services | Bain report

    China’s private wealth market has transformed from a time of opportunity in the early days to a period of fiercer competition in 2011, and now it is in a new phase of building a solid foundation.

  • Customer Loyalty in Retail Banking: Global Edition

    December 04, 2012 | Financial Services | Bain report

    Our survey of 150,100 consumers in 14 countries reveals a surge in mobile banking and tepid loyalty scores given by affluent customers in many markets. These and other findings highlight the need for digital and physical banking channels to become more tailored to the priorities of high-value

  • The upcoming battle for Asian bank deposits

    November 09, 2008 | Financial Services | BusinessWeek Online

    If you have to be a banker during the global financial crisis, the best place to be is Asia. The region is home to a thrifty and conservative population that already holds 60% to 80% of its wealth in bank deposits.

  • By invitation, the new growth challenge for Thailand's banks

    September 17, 2007 | Customer Strategy & Marketing | Bangkok Post

    In Thailand's increasingly competitive banking market, local banks are aggressively finding ways to differentiate themselves. But as they manoeuvre to capitalise on new opportunities, they would do well to absorb the finding of a recent survey by Bain & Company.

  • Tapping China's booming retail banking market

    February 28, 2007 | Financial Services | Far Eastern Economic Review

    That's all beginning to change. With the opening, in late 2006, of China's financial services sector to global competition consistent with World Trade Organization guidelines, foreign banks will be freer to challenge domestic banks' lock on China's savers and borrowers.

  • Private Equity's new Asian recipe

    December 31, 2006 | Private Equity | Far Eastern Economic Review

    Before being purchased by private-equity investors, Singapore Yellow Pages was giving out a whole lot of wrong numbers. Despite an 87% market share, SYP had seen revenues slide to just S$62 million ($36.5 million) in 2003 from S$104 million in 1999, with profit margins shrinking apace.

  • Who has the D? - Decision making needed for financial institutions in the new period of growth

    November 26, 2006 | Organization | Kinyu Journal

    The financial industry in Japan has reached a new strategic phase. There has been a shift from the pursuit of a "bottom line" strategy to increase profit, which has been pursued since the 1990s, to a "top line growth" strategy aiming for growth that provides a sustainable profit increase. U.S.

  • How to win in retail banking in China

    November 23, 2006 | Financial Services | China Daily

    With its record-setting IPO, the Industrial and Commercial Bank of China (ICBC) has convinced investors the future is bright. The new challenge for the bank is to win over its own customers.