Financial Services Publications

  • Bank Contact Centers: Dial 'T' for Transformation

    January 18, 2017 | Bain Brief

    These phone-centric operations, reimagined and reenergized, can hold the key to retail banking’s digital future.

  • Harshveer Singh: Customer Centricity in Insurance

    January 03, 2017 | Bain video

    Insurance companies, which have long known the importance of customer advocacy, are finding new ways to build loyalty. Harshveer Singh, a partner with Bain's Financial Services practice, discusses how insurers can get closer to their customers and sell more products to individuals and families.

  • What's Keeping Big Insurers From Growing?

    December 30, 2016 |

    To successfully deliver a lower-cost, higher-growth model, global insurers must address their complexity.

  • Go Bigger and Bolder with Cost Transformation

    December 29, 2016 |

    Four practical guidelines can help banks balance the short- and long-term concerns in order to achieve a successful transformation.

  • Retail Banks' Salvation Lies in Mobile Adoption by Consumers

    December 28, 2016 |

    By accelerating the migration of customers from high-cost branches and contact centers to self-service mobile and online, banks stand to reap a significant payoff.

  • Big, Bold Bank Cost Transformation

    December 20, 2016 | Bain Brief

    Senior teams can achieve major cost reform by demonstrating to everyone in the organization why it's beneficial to embrace simplicity and keep bad costs from creeping back.

  • What Great Looks Like in Banking Sales Practices

    December 19, 2016 | Bain Brief

    Banks need a new approach—one that focuses less on pushing products and more on attracting and retaining customers.

  • The Coming Boom in 'Regtech'

    December 16, 2016 | Bangkok Post

    Regtechs can provide brains, guts and backbone to improve governance, risk and compliance (GRC) processes in a number of ways.

  • Gary Turner: Manage for Glory or for Cash

    December 16, 2016 | Bain video

    In the face of competitive and regulatory pressures, retail banks will need to make critical strategic decisions about their future.

  • Jed Fallis: Are Global Insurers Too Big to Succeed?

    December 15, 2016 | Bain video

    Large global insurers are underperforming their smaller peers, and much of the blame can be placed on complexity.