Performance Improvement Publications

  • A new formula for airline profits

    February 07, 2007 | Industrial Machinery | Forbes.com

    There's never been a more challenging time for airlines: Delta Air Lines, struggling to emerge from bankruptcy protection, fends off a hostile bid; meanwhile, United Airlines, recently reorganized, is talking merger with Continental Airlines.

  • Right away and all at once: How we saved Continental

    August 31, 1998 | Consumer Products | Harvard Business Review

    In '93, when Greg Brenneman (as a Bain VP) started working at Continental Airlines, it was the most dysfunctional company he had ever seen. It had been through 2 bankruptcies and 10 presidents in ten years. There was next to no strategy. The company was burning through money. Employee morale