Performance Improvement Publications

  • How Reverse Logistics Improves Retail Performance

    December 11, 2017 | Bain infographic

    Product returns are taking a big bite out of retail margins. Here is how retailers can take a strategic approach to managing returns more effectively.

  • Grégoire Baudry: Better Procurement in Retail Through Fact-Based Negotiations

    December 07, 2017 | Bain video

    Bain Partner Grégoire Baudry describes how retailers can improve their bottom line by taking a three-step approach to engaging with consumer goods companies.

  • Kurt Grichel: Cost Efficiency in Retail

    December 01, 2017 | Bain video

    Bain Partner Kurt Grichel shares how retailers can use zero-based budgeting and zero-based redesign to transform their cost structures.

  • Tamara Olsen: Leading a Transformation from the Front Line

    November 27, 2017 | Bain video

    Bain Partner Tamara Olsen discusses why the front line is critical to a transformation effort and outlines a few principles that line manager can follow to succeed.

  • Patrick O'Hagan: Shared Services

    November 17, 2017 | Bain video

    Bain Partner Patrick O'Hagan discusses how successful companies can accelerate profitable growth using shared services.

  • Amit Nagar: A Smarter Approach to Digital Operations

    November 17, 2017 | Bain video

    Bain's Amit Nagar summarizes five guidelines companies can follow when deciding how to invest in the future of digital operations.

  • Winning the Battle for Mobile Customers

    November 16, 2017 | Bain infographic

    Today's mobile users are constantly connected, using more bandwidth and expecting a faster, more reliable usage experience. Here's how telcos can satisfy the massive surge in demand.

  • Supply Chain Management

    November 07, 2017 | Performance Improvement | Bain & Company guide

    Supply Chain Management synchronizes the efforts of all parties—suppliers, manufacturers, distributors, dealers, customers, and so on—involved in meeting a customer's needs.

  • Total Quality Management

    November 07, 2017 | Performance Improvement | Bain & Company guide

    Total Quality Management (TQM) is a systematic approach to quality improvement that marries product and service specifications to customer performance.

  • Scenario and Contingency Planning

    November 07, 2017 | Performance Improvement | Bain & Company guide

    Scenario Planning allows executives to explore and prepare for several alternative futures. Contingency Planning assesses what effect sudden market changes or business disruptions might have on a company and devises strategies to deal with them.