Performance Improvement Publications

  • Total Quality Management

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Total Quality Management (TQM) is a systematic approach to quality improvement that marries product and service specifications to customer performance.

  • Supply Chain Management

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Supply Chain Management synchronizes the efforts of all parties—suppliers, manufacturers, distributors, dealers, customers, and so on—involved in meeting a customer's needs.

  • Strategic Planning

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Strategic Planning is a comprehensive process for determining what a business should become and how it can best achieve that goal.

  • Strategic Alliances

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Strategic Alliances are agreements among firms in which each commits resources to achieve a common set of objectives.

  • Scenario and Contingency Planning

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Scenario Planning allows executives to explore and prepare for several alternative futures. Contingency Planning assesses what effect sudden market changes or business disruptions might have on a company and devises strategies to deal with them.

  • Satisfaction and Loyalty Management

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Loyalty Management tools grow a business's revenues and profits by improving retention among its customers, employees and investors.

  • Price Optimization Models

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Price Optimization Models are mathematical programs that calculate how demand varies at different price levels, then combine that data with information on costs and inventory levels to recommend prices that will improve profits.

  • Outsourcing

    June 09, 2015 | Performance Improvement | Bain & Company guide

    When Outsourcing, a company uses third parties to perform non-core business activities.

  • Mission and Vision Statements

    June 09, 2015 | Performance Improvement | Bain & Company guide

    A Mission Statement defines the company's business, its objectives and its approach to reach those objectives.

  • Mergers and Acquisitions

    June 09, 2015 | Performance Improvement | Bain & Company guide

    Acquisitions occur when a larger company takes over a smaller one; a merger typically involves two relative equals joining forces and creating a new company.