Retail Publications

  • Japan blushes with success

    December 21, 2010 | Consumer Products | The Wall Street Journal Asia

    Japan's sluggish economy has puzzled Japanese and foreigners alike for a decade or more. How is it that a country that was until recently the world's second-largest economy, and boasts first-world levels of income, can be so mired in low growth and low productivity at home?

  • Chic is out, cheap is in

    November 22, 2009 | Retail | Far Eastern Economic Review

    Japan's economy once again is growing, albeit slowly, but the road back from the nation's longest recession since World War II is rocky. With the job market still unsettled and the Yen dropping in value, wary consumers are not returning to their old shopping habits.

  • Keeping up with your customers

    September 02, 2006 | Bain Net Promoter System® | The Edge

    Ford's recent ranking as the highest in customer satisfaction in a recent industry survey in Malaysia is clearly good for the company. But kudos in surveys do not always translate to superior business performance.

  • The service industry is key to the future

    July 19, 2006 | JoongAng Daily

    China is known for manufacturing half of the world's microwave ovens and a third of its television sets, but its economy is now shifting toward services.