Telecommunications Publications

  • Product Management in the Age of Disruption

    September 27, 2017 | Bain Brief

    Tech companies looking to win market share are giving product managers new powers over every aspect of the customer experience.

  • Six IT Design Rules for Digital Transformation

    July 19, 2017 | Bain Brief

    Companies everywhere have been enticed by the promise of digital transformation. CEOs are once again turning to technology as a force that can give them a competitive edge by ushering in exciting new capabilities, rapid innovation and efficiencies.

  • Mark Brinda: The Changing Faces of the Cloud

    July 05, 2017 | Bain video

    Mark Brinda, a partner with Bain's Technology practice, discusses four things that technology providers can do to stay competitive in the cloud.

  • The Strategic Need to Improve Customer Experience in Enterprise IT

    April 27, 2016 | Bain Brief

    For years, enterprise tech companies thrived in spite of low customer service ratings because their sales depended on a limited set of buyers. That's changing rapidly as cloud computing and subscription sales reshape the relationship between vendor and customer.

  • Your Data Isn't Helping Your Marketers if They Can't Access It

    November 11, 2015 | Telecommunications | HBR.org

    With the tools of modern technology helping to make marketers more insightful than ever, disorganization and technology may be a bigger barrier than ever.

  • Charlie Kim: Why everyone in media needs an analytics upgrade

    October 29, 2014 | Bain video

    In this brief video, Partner Charlie Kim, head of Bain & Company's Media practice in the Americas, explains what leading media companies can do to harness this data and increase growth

  • Charlie Kim: Breaking the back of customer churn

    September 16, 2014 | Bain video

    In this brief video, Partner Charlie Kim, head of Bain & Company's Media practice in the Americas, explains why companies that focus on cultivating loyalty during the "moments the matter" are more likely to retain customers.

  • Markets, economy & job growth

    January 27, 2010 | Private Equity | CNBC

    Steve Ellis, Managing Director of Bain & Company, kicked off CNBC correspondent Maria Bartiromo's live coverage from the World Economic Forum in Davos, Switzerland.