Telecommunications Publications

  • European telecoms should dial up web savings

    March 31, 2001 | Bain Net Promoter System® | Global Telecoms Business

    Consider the firms like Cisco, Oracle or Dell that make the best use of the internet to transform the way they do business - thereby outgrowing their markets and becoming more profitable. You won't find too many telecom service companies on that exclusive list.

  • Develop the Talent Pipeline

    March 29, 2001 | Bain Net Promoter System® | Global Telecoms Business

    You may be happy to stay on as CEO, but is your company grooming your successors, especially to meet the new demands of convergence? Fewer than half are doing so, says Paul DiPaola, a vice president of Bain & Company.

  • Mobile Detour: Wireless Internet Companies Are Taking the Same Wrong Turns as Their Landline Predecessors

    February 28, 2001 | Telecommunications | Bain Brief

    AT&T's tracking stock and many other wireless shares seem to have followed their Internet precursors over the cliff. AT&T Wireless Group halved to $17.00 a share by year-end 2000. Does this mean wireless is doomed to the same fate as their landline Internet ancestors?

  • The Great Mobile Detour

    January 25, 2001 | Telecommunications | Global Telecoms Business

    Wireless internet companies are taking the same wrong turns as their landline predecessors, according to Sarabjit Singh Baveja and Vince Tobkin of Bain & Company. To succeed, they will need to recognise the true power of the medium and should not expect quick returns

  • The 3G survival strategy

    November 30, 2000 | Telecommunications |

    Mobile operators have lost over a quarter trillion dollars in market value since the UK third generation (3G) mobile license auction. The telecoms debt market has dried up. Are the capital markets overreacting, or is 3G reaching an extinction level even for mobile operators?

  • Mobile Markets on the Move

    October 24, 2000 | Telecommunications | The Wall Street Journal Asia

    The mobile market is on the move. Over a quarter-trillion dollars has been stripped from the value of the major mobile telcos since the third generation (3G) mobile license auction earlier this year in Great Britain.

  • The 3G Challenge

    July 31, 2000 | Financial Services |

    While the mobile operator and equipment vendor communities are today filled with excitement about the future of 3G and the wireless Internet, it is worth a moment's sober reflection on some of the challenges ahead.

  • Delighting Customers Online

    June 19, 2000 | Telecommunications | eStrategy Brief

    The novelty of online shopping is wearing off, and customers are impatient with out-of-stock products, poor product information, and technical glitches. Will online retailers who really understand customers please step forward? If you don't claim your customers, others will.

  • Emerging Models in B2B Commerce

    May 31, 2000 | Telecommunications | E-Business Summit Conclusion Paper

    The great efficiencies created by B2B exchanges have resulted in a spectacular increase in the number of such businesses. What characteristics will separate the winners from the losers?

  • Panning for Gold: The Power of Customer Segmentation in Online Retailing

    May 30, 2000 | Telecommunications | eStrategy Brief

    All customers are not created equal. The companies that excel, both in the short and long term, are those that are not only thoughtful about where they acquire customers, but also learn to quickly segment the profitable, loyal ones from the fool's gold of bargain hunters.