Telecommunications Publications

  • Can communications services providers earn their customers’ love?

    March 13, 2014 | Customer Strategy & Marketing, Telecommunications | Business Day

    Ask a friend whether he would recommend his mobile phone, Internet or cable provider, and chances are you won’t be convinced to sign on with that company. The truth is, across all three markets, customers typically go with the least-objectionable provider rather than one they feel strongly about.

  • Customer experience leadership in the Middle East - Bain Middle East

    February 12, 2014 | Telecommunications | Bain video

    Customer experience leadership in the Middle East Bain video Five ways Middle

  • Survival Strategy of Telecommunication Industry - Bain Seoul

    July 14, 2012 | Maekyung Economy

    Despite continued operating profits, the telecommunications industry in Korea is facing major challenges.

  • Can communications services providers earn their customers' love?

    February 16, 2012 | Telecommunications | Forbes.com

    Communications services providers that can get their customers to love them, and become vocal promoters, will outpace their competitors over time.

  • Field service: Reenergizing a hidden asset

    September 06, 2011 | Industrial Goods & Services | Bain industry brief

    Achieving full potential in field service can save utilities a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality.

  • Field service: What utilities can learn from telcos

    September 06, 2011 | Industrial Goods & Services

    Partner Jeff Melton describes how some telcos achieve substantial improvements in field service operations.

  • Can communications services providers earn their customers' love?

    August 11, 2011 | Telecommunications | Bain Brief

    Companies in Internet, mobile and cable now compete on a changed playing field. With penetration flattening (wireless penetration in the US, for example, is nearly 100 percent) and competition intensifying, companies must fight for market share as never before. To be successful, providers will need

  • How global telcos can profit from India's wireless experience

    March 19, 2011 | Telecommunications | Bain Brief

    As many wireless telecommunications operators around the world reach saturation points in consumer penetration, they fear hitting a growth wall. These companies face mounting competition, declining average revenue per user (ARPU) and steeply rising costs.

  • Personal data: The emergence of a new asset class

    February 06, 2011 | Telecommunications | World Economic Forum

    The mountain of personal data about each of us is growing larger—and more valuable—every day. Indeed, personal data will soon emerge as a new asset class, but only if new legal, cultural, technological and economic infrastructures also arise to address concerns over potential misuse.

  • Personal data: The emergence of a new asset class: Opportunities for the telecommunications industry

    February 06, 2011 | Telecommunications | World Economic Forum

    Personal data—digital data created by and about people—represents a new economic "asset class", touching all aspects of society. The abundance of personal data represents untapped opportunities for economic growth and social benefit.