Telecommunications Publications

  • Can communications services providers earn their customers' love?

    February 16, 2012 | Telecommunications |

    Communications services providers that can get their customers to love them, and become vocal promoters, will outpace their competitors over time.

  • Field service: Reenergizing a hidden asset

    September 06, 2011 | Industrial Goods & Services | Bain industry brief

    Achieving full potential in field service can save utilities a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality.

  • Field service: What utilities can learn from telcos

    September 06, 2011 | Industrial Goods & Services

    Partner Jeff Melton describes how some telcos achieve substantial improvements in field service operations.

  • Can communications services providers earn their customers' love?

    August 11, 2011 | Telecommunications | Bain Brief

    Companies in Internet, mobile and cable now compete on a changed playing field. With penetration flattening (wireless penetration in the US, for example, is nearly 100 percent) and competition intensifying, companies must fight for market share as never before. To be successful, providers will need

  • How global telcos can profit from India's wireless experience

    March 19, 2011 | Telecommunications | Bain Brief

    As many wireless telecommunications operators around the world reach saturation points in consumer penetration, they fear hitting a growth wall. These companies face mounting competition, declining average revenue per user (ARPU) and steeply rising costs.

  • Personal data: The emergence of a new asset class

    February 06, 2011 | Telecommunications | World Economic Forum

    The mountain of personal data about each of us is growing larger—and more valuable—every day. Indeed, personal data will soon emerge as a new asset class, but only if new legal, cultural, technological and economic infrastructures also arise to address concerns over potential misuse.

  • Personal data: The emergence of a new asset class: Opportunities for the telecommunications industry

    February 06, 2011 | Telecommunications | World Economic Forum

    Personal data—digital data created by and about people—represents a new economic "asset class", touching all aspects of society. The abundance of personal data represents untapped opportunities for economic growth and social benefit.

  • Using data as a hidden asset

    August 15, 2010 | Technology | Bain industry brief

    In this era of pervasive networks, proliferation of sensors and devices, and increasingly information-intensive applications the amount of global data more than doubles every two years.

  • Individual philanthropy lags in India and China

    May 12, 2010 | Technology | Harvard Business Publishing: The Daily Stat

    Despite a growing number of wealthy individuals in India and China, charitable giving in those countries stands at just 0.6% and 0.1% of GDP, respectively, and only about 10% of that comes from individuals, with the rest provided by governments and foreign organizations. In the U.S.

  • South Africa's telecom sector with Vittorio Massone - partner at Bain & Company

    March 01, 2010 | CNBC Africa

    South Africa's telecoms sector remains amongst the world's most controversial, from both operators' and regulator's perspective.