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Luis Lozada

Principal, Mexico City

Biografie Luis

Luis Lozada is a principal in our Customer Strategy & Marketing and Financial Services practices, based in Mexico City. He is also affiliated with our Vector: Digital Delivery practice.

While with the firm, Luis has worked with clients across the financial services, retail, consumer goods, airlines, oil & gas and telecommunications industries. His client portfolio spans the Americas, Europe, Australia and Africa. 

As an expert in Simple & Digital and the Net Promoter System (NPS), Luis has helped multiple organizations transform their customer experience, value propositions and ways of working, fostering sustainable business growth. He has also led projects on strategy, customer strategy, organizational effectiveness and performance improvement, as well as various due diligence initiatives.

Apart from his client work, Luis is a founding member of the Bain Band in the Mexico City office. He is also the manager of our local alumni program.  

He holds an MBA from Cornell University and a B.S. in Chemical Engineering, summa cum laude, from TEC de Monterrey.

Luis is the co-author of “México en tus Manos,” a source of inspiration for young leaders hoping to make a positive impact on Mexican society.

Outside of work, he enjoys practicing sports, playing music and cooking with his lovely wife and son.

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