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Kazuki Okoshi



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Kazuki Okoshi is an expert in Bain's Advanced Manufacturing & Services, Energy & Natural ResourcesTechnology, Telecommunications and Customer Strategy & Marketing practices.

Kazuki has advised clients across multiple industries, including technology, telecommunications, automotive and financial services, on a wide range of topics, including customer strategy and marketing, customer loyalty (NPS®), salesforce improvement, and business transformation utilizing AI. His perspectives on customer strategy & NPS® have been published in many news media.

Prior to joining Bain, Kazuki worked as a consultant for another top firm and as a loan officer at The Dai-Ichi Kangyo Bank (Mizuho Bank).

He earned a BA in Law from Kyoto University and an MBA from HEC Paris.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.