Customer Strategy Lead – Proposals & Pursuits

WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Customer Center of Excellence (CoE) within the Bain Capability Network (BCN), a global team that partners with Bain case teams and practice leaders to shape high impact commercial opportunities and strategic client pursuits.

Within the CoE, you’ll work alongside a collaborative and internationally distributed team focused on customer growth, brand strategy, marketing, sales excellence, and go-to-market strategy. The team plays a critical role in helping Bain develop compelling executive-level proposals, pitch materials, and commercial narratives for complex client situations across industries and regions.

In this role, you’ll collaborate closely with Bain consultants, Customer Practice leaders, and senior stakeholders globally, bringing together strategic thinking, customer insight, and strong storytelling to support some of Bain’s most important growth opportunities.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Lead, you will play a key role in shaping strategic client pursuits and commercial growth initiatives across Bain’s Customer Practice. You’ll lead the development of high impact proposals, executive presentations, and pursuit strategies that translate complex business challenges into clear, compelling, and client-ready narratives.

This role sits at the intersection of strategy, storytelling, and commercial problem solving. You’ll help teams identify and position growth opportunities, support senior stakeholders in high priority pursuits, and drive structured thinking across fast paced and often ambiguous business situations.

You will also lead and mentor a team of Associates and Analysts, fostering high quality delivery, strong problem solving, and a collaborative, growth-oriented team environment.

WHAT YOU’LL DO

• Lead the development of high-impact sales collateral (proposals, pitch decks, RFP/RFI responses) for priority client opportunities across regions
• Rapidly assess client contexts, including business models, competitive dynamics, and financial positioning, to shape effective pursuit strategies
• Act as a strategic partner to BCN leadership and Customer Practice teams to unlock growth opportunities and strengthen Bain’s go-to-market approach
• Lead senior stakeholder discussions, bringing structured problem solving, clear perspectives, and compelling storytelling to ambiguous business challenges
• Drive high quality, detail oriented delivery across multiple concurrent workstreams
• Lead and manage teams of Associates and Analysts, providing coaching, feedback, and quality oversight
• Build reusable assets, commercial playbooks, and innovative perspectives to support scalable growth and future client development
• Partner with cross-functional teams to enhance Bain’s methodologies, tools, and intellectual property
• Leverage technology, automation, and AI tools to improve proposal development and content efficiency
• Support internal operations, including leadership updates, business reviews, and knowledge management

ABOUT YOU

• Bachelor’s degree required; MBA or advanced degree preferred
• 5+ years of relevant experience in consulting, customer strategy, brand marketing, commercial strategy, proposal development, sales enablement, agency strategy, or related strategic business environments
• Experience in B2C-focused industries such as Consumer Products, Retail, Telecommunications, or Financial Services is preferred
• Proven experience developing client-facing materials (proposals, pitch decks, RFPs) in areas such as customer strategy, marketing, sales, or growth strategy
• Strong analytical capabilities and advanced proficiency in PowerPoint and Excel
• Familiarity with data visualization and analytics tools (e.g., Tableau, Power BI, Alteryx) is a plus
• Strong communication and presentation skills, with the ability to influence senior stakeholders
• Demonstrated leadership experience, including managing or mentoring team members
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Fluency in English required; please submit your resume in English

WORKING MODEL
This role follows a hybrid model, requiring in-office presence four days per week at our Polanco (Mexico City) office.

LIFE AT BCN IN MEXICO CITY

Curious about what it’s like to work within Bain Capability Network in Mexico City? Hear directly from members of our team about the culture, career growth, collaboration, and impact of BCN at Bain.

Learn more here:

https://www.bain.com/careers/life-at-bain/careers-blog/an-inside-look-at-bain-capability-network-in-mexico-city/

RECRUITING PROCESS
Our interview process includes a combination of behavioral and case interviews. As part of the process, you will be asked to complete a case interview to assess your problem-solving and analytical skills. A case interview is a structured, real-world business scenario where you’ll walk through your thinking and approach to solving a client problem.

We highly encourage you to review Bain’s case interview preparation resources here: 

https://www.bain.com/careers/interview-prep/