Customer Experience Tools
Sensors measure the world around them. They detect motion, sound, temperature and other characteristics, and translate that information into an electrical signal to a computer.
Demand for secure and reliable sensors is climbing as Internet of Things (IoT) applications and the number of connected devices increase. Sensors are disrupting industries, fueling new revenue streams, customer stickiness and new cost savings potential. Sensors can help service companies that previously reacted to customer calls become proactive, addressing customers’ problems before they report them.
How companies use sensors
- Industrial applications. Digital sensors and controllers optimize production and control plant operations across many industrial goods and services sectors.
- Location navigation. Service companies provide users with real-time information and appropriate services based on their location and surrounding environment. This application is critical in a wide array of industries, from automotive and retail to gaming.
- Security and authentication. Companies use sensors to develop secure user profiles that support customer identification and transactions, sometimes in conjunction with biometric tools.
- Health and wellness. Sensors are critical components of wearable devices for healthcare monitoring and activity tracking.
Key considerations with sensors
Concerns about data security, cost, integration and device compatibility remain barriers to adoption. A few considerations:
- Clarify the use case. Not everything can be measured by a sensor. They require electricity and don’t always record quality data.
- Choose the technology carefully. There are no uniform standards for machine sensors today, making interoperability and integration difficult.
- Establish rigorous security protocols. The IoT connects a host of devices that, if hijacked, could harm people and property. Security and data privacy are critical for companies implementing sensors.
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