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Historically, HR departments used technology to improve the productivity of HR processes. But the goals today are more varied. Companies turn to technology for reasons far beyond cost savings. In fact, for areas other than payroll and recruiting, reducing process-level costs is a much lower priority than broader business outcomes such as speed, accuracy and quality, according to Bain & Company’s new survey of 500 HR executives and managers in the US, UK and Germany.
Michael Heric is a partner with Bain & Company’s Performance Improvement practice, and leads the firm’s support functions capabilities globally. He is based in New York.
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