Where do we lead and lag our competitors? How much is it worth to close the gaps? What should I tell our frontline teams to actually do?
NPS Prism provides the answers. It’s a powerful benchmarking service that builds on our heritage as the inventors of the Net Promoter Score℠ and Net Promoter System℠. Based on a rock-solid sampling and research methodology, NPS Prism reveals the “why” behind your NPS scores, so you can take immediate, direct actions that translate into economic advantage. NPS Prism shows you how you compare to your competitors and helps you prioritize the actions to surpass them. Now you can separate people, process, and product issues, so you know exactly what to improve to drive bottom-line results.
No more debates or uncertainty. Instead, a clear way to benchmark NPS and take customer experience to an entirely new level.
At a Glance
At a Glance
Get unbiased, detailed NPS scores for you and your competitors.
Industries live on five continents
Compare performance with competitors in banking, grocery, utility, auto, telco, and more
customer journeys per industry
An intuitive and flexible dashboard interface lets you quickly spot and quantify gaps between your company and individual competitors, model the financial impact of specific actions, and set development priorities
consumers surveyed per industry
Automatically get fresh data with new insights each quarter
CX Benchmarks Summit
Join NPS Prism experts from March 7-9, 2023 at Qualtrics X4
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.