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NPS Prism®

NPS Prism®

A CX benchmarking platform to grow loyalty and sales. Get unbiased NPS® scores for you and your competitors. 

NPS Prism®

Where do we lead and lag our competitors? How much is it worth to close the gaps? What should I tell our frontline teams to actually do?

Discover what makes NPS Prism unlike any other customer experience benchmarking service.

NPS Prism provides the answers. It’s a powerful benchmarking service that builds on our heritage as the inventors of the Net Promoter Score℠ and Net Promoter System℠. Based on a rock-solid sampling and research methodology, NPS Prism reveals the “why” behind your NPS scores, so you can take immediate, direct actions that translate into economic advantage. NPS Prism shows you how you compare to your competitors and helps you prioritize the actions to surpass them. Now you can separate people, process, and product issues, so you know exactly what to improve to drive bottom-line results.

No more debates or uncertainty. Instead, a clear way to benchmark NPS and take customer experience to an entirely new level.

At a Glance

At a Glance

Get unbiased, detailed NPS scores for you and your competitors.

Solutions

Solutions

Get my company's scores

Get clear answers to improve the customer journeys that matter most.

See where you stand

Prism Benchmarks

Prism Benchmarks

Measuring NPS isn't new. Lots of companies do it. But very few use NPS benchmarks to understand where they stand, why, and what to do about it.

With benchmarks you’ll make better decisions. You’ll learn from customers who do business with you and competitors. You’ll be able to separate people vs. process vs. product issues.

We break down NPS Prism's benchmarks into pieces:

  • Relationship NPS - your score at the brand level vs. competitors
  • Episode NPS - which customer experiences create promoters vs. detractors
  • Channel NPS - how you and competitors perform in-person vs. online
  • Share of wallet - where else your customers do business, and why
  • Operational KPIs - how you and competitors perform on customer reported metrics (e.g. wait times)

Discover what makes NPS Prism unlike any other customer experience benchmarking service.

Read more

Discover what makes NPS Prism unlike any other customer experience benchmarking service.

Read more

Thought Leadership

Thought Leadership

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The 2022 NPS Prism U.S. Benchmarks Report

For the first time we're naming CX loyalty leaders across 8 industries and sharing their NPS scores. See how you stack up.

Learn More

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When to go Human and When to Stay Digital

Digital transformation is a hot topic for most companies, but not all touchpoints should be digital.

Learn More

Leadership Team

Contact Us
Contact Us
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.