Rob Markey: Huddles in the Net Promoter System - Bain video - Bain & Company

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Video

Rob Markey: Huddles in the Net Promoter System®

Regular get-togethers—often daily or weekly—are a critical element of the Net Promoter System.

  • December 17, 2015

Video

Rob Markey: Huddles in the Net Promoter System®

The "huddle" is the part of the Net Promoter System that connects the "inner loop" to the "outer loop." Rob Markey, a global leader in Bain's Customer Strategy & Marketing practice, discusses why regular get-togethers—often daily or weekly—are a critical element of the system.

Read the Bain Brief: Huddle up!

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