Rob Markey: The "Inner Loop" of the Net Promoter System® - Bain & Company

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Video

Rob Markey: The "Inner Loop" of the Net Promoter System®

The Net Promoter System's "inner loop" offers powerful motivation for employees.

  • December 17, 2015

Video

Rob Markey: The "Inner Loop" of the Net Promoter System®

The Net Promoter System creates a mechanism for employees of all kinds to get real-time feedback directly from customers. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how the system's "inner loop" offers powerful motivation for employees.

Read the Bain Brief: The secret to individual learning and connections with customers

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