Rob Markey: The "Outer Loop" of the Net Promoter System® - Bain & Company

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Video

Rob Markey: The "Outer Loop" of the Net Promoter System®

A robust, transparent and rigorous "outer loop" is essential to a solid Net Promoter System.

  • December 17, 2015

Video

Rob Markey: The "Outer Loop" of the Net Promoter System®

The Net Promoter System's "outer loop" is used to prioritize and address problems that can't be resolved by individuals or small teams. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses why a robust, rigorous and transparent "outer loop" is essential to a solid Net Promoter System.

Read the Bain Brief: The Net Promoter System’s “outer loop”

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