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Robots Make the Stuff. Soon, They Will Serve It, Too

Automation will hit admin, sales and food service jobs hardest.

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Robots Make the Stuff. Soon, They Will Serve It, Too
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The next phase of automation, based on machine learning, artificial intelligence and advances in robotics, will affect 80% of workers through wage suppression and job loss. If automation rolls out slowly, workers who lose their jobs will have more time to adjust, retrain or retire out of the workforce. Given the quickening pace of technological adoption over the past half century, however, rapid adoption is more likely.

Related Bain Brief: Labor 2030

Karen Harris is managing director of Bain & Company’s Macro Trends Group and is based in the firm’s New York office. Austin Kimson is director of Bain’s Macro Trends Group and is based in the Dallas office. Andrew Schwedel is a partner in the New York office.

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Macro Trends Insights

Demographics, automation and inequality could dramatically reshape our world in the 2020s and beyond. Our insights discuss how executives can prepare for the new global economy.

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