Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Video

Trailblazer video series: Travel Counsellors

Group Chairman David Speakman has grown Travel Counsellors' business through the recession by applying a relationship-based approach to a transactional industry. "NPS helps us build our business...it is a good measure of how you look after people."

  • January 26, 2012

Video

Trailblazer video series: Travel Counsellors

Group Chairman David Speakman has grown Travel Counsellors' business through the recession by applying a relationship-based approach to a transactional industry. "NPS helps us build our business...it is a good measure of how you look after people."

Tags

Want to continue the conversation?

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results.