Apple Podcasts

Rob Markey - Partner in Bain & Company and Creator of the Net Promoter System

Rob Markey - Partner in Bain & Company and Creator of the Net Promoter System

  • maggio 04, 2021
  • Tempo di lettura min.

Apple Podcasts

Rob Markey - Partner in Bain & Company and Creator of the Net Promoter System

What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode!

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.