Profilo di Alexandre
Competenze
Alexandre Mercier is an associate partner in our Telecommunications, Media & Entertainment and Customer Strategy & Marketing practices, based in New York.
His primary clients include major US broadband, video and voice carriers, as well as global media conglomerates and content providers. His recent engagements have spanned global and regional strategy, as well as customer experience transformation, the Net Promoter System® (NPS) and consumer commercial excellence/base management.
He has also led multiple commercial due diligences for private equity firms, focusing on the telecommunications, media and technology spheres.
Alexandre holds a Master in Management from ESCP Europe (Paris, France).
Recent Insights
- “The Return of Churn in Telecom,” Infographic, settembre 2021
- “Fixed-Mobile Convergence Is Ready to Take Off in the US,” Infographic, giugno 2021
- “Don’t Burst the Bubble: How to Keep Video Audiences Streaming after Covid-19,” Infographic, giugno 2020
- “Covid-19: How Telcos Can Reset Their Customer Strategy,” Brief, maggio 2020
- “Coronavirus: Here’s Streaming Platforms’ Path to Lasting Customer Relationships,” Brief, aprile 2020