Alexandre
Alexandre Mercier is an associate partner in our Telecommunications, Media & Entertainment and Customer Strategy & Marketing practices, based in New York.
His primary clients include major US broadband, video and voice carriers, as well as global media conglomerates and content providers. His recent engagements have spanned global and regional strategy, as well as customer experience transformation, the Net Promoter System® (NPS) and consumer commercial excellence/base management.
He has also led multiple commercial due diligences for private equity firms, focusing on the telecommunications, media and technology spheres.
Alexandre holds a Master in Management from ESCP Europe (Paris, France).
Recent Insights
- “Don’t Burst the Bubble: How to Keep Video Audiences Streaming after Covid-19,” インフォグラフィック, 2020年6月24日
- “Covid-19: How Telcos Can Reset Their Customer Strategy,” 論説, 2020年5月18日
- “Coronavirus: Here’s Streaming Platforms’ Path to Lasting Customer Relationships,” 論説, 2020年4月9日