NPS Prism for US Grocers
Or contact us at prism@bain.com
Compare performance in store,
online and curbside
Including checkout, curbside
pickup, substituting products
Stay ahead of trends with new
data and insights each quarter
+30 more
See the latest competitive NPS benchmark data to interpret trends quickly to stay ahead of consumer trends
Prioritize improvements that have the most impact on customer advocacy
Get competitive insights to create smarter messaging, programs and promotions
With NPS Prism you can identify journeys where you’re leading and lagging.
Learn exactly which moments turn shoppers into promoters or detractors.
Operations, marketing, analytics teams use NPS Prism to set goals for the
channels and journeys that matter most. Then they measure improvements
in the dashboard.
With benchmarks you’ll make better decisions. You’ll learn from
customers who do business with you and your competitors so you
can separate people vs. process vs. product issues.
Relationship NPS — your score at the brand level vs. competitors
Episode NPS — which customer experiences create promoters vs. detractors
Channel NPS — how you and competitors perform in-person vs. online and across other channels
Share of wallet — where else your customers do business, and why
Operational KPIs — how you and competitors perform on customer reported metrics (e.g., wait times)
Own-label products are rising in popularity with shoppers, but many grocers have yet to exploit their full strategic value.
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Bain experts share the focus areas for grocers in their fight to win online, profitably.
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After rapidly expanding their fulfillment infrastructure, many grocers now need to adapt it to evolving consumer preferences.
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