Alexandre Mercier
Practice Director,
Sobre Alexandre
Experiência
Alexandre Mercier is a practice director in our Telecommunications, Media & Entertainment and Customer Strategy & Marketing practices, based in New York.
His primary clients include major US broadband, video and voice carriers, as well as global media conglomerates and content providers. His recent engagements have spanned global and regional strategy, as well as customer experience transformation, the Net Promoter System® (NPS) and consumer commercial excellence/base management.
He has also led multiple commercial due diligences for private equity firms, focusing on the telecommunications, media and technology spheres.
Alexandre holds a Master in Management from ESCP Europe (Paris, France).
Recent Insights
- “The Return of Churn in Telecom,” Infographic, setembro 28, 2021
- “Fixed-Mobile Convergence Is Ready to Take Off in the US,” Infographic, junho 22, 2021
- “Don’t Burst the Bubble: How to Keep Video Audiences Streaming after Covid-19,” Infographic, junho 24, 2020
- “Covid-19: How Telcos Can Reset Their Customer Strategy,” Brief, maio 18, 2020
- “Coronavirus: Here’s Streaming Platforms’ Path to Lasting Customer Relationships,” Brief, abril 09, 2020