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The Economist

British Airways botches its response to its latest technical woes

British Airways botches its response to its latest technical woes

  • 03.06.2017
  • min read

The Economist

British Airways botches its response to its latest technical woes

Frank Ford, a partner with Bain & Company, postulates that airlines could fix systematic IT crashes by simply performing tests on these systems more often. Firms in many industries, including airlines, typically fear that tests could disrupt business too much, and as a consequence skimp on them.