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Jim Dixon: Improving Customer Experience in Enterprise Technology

As more products and services move to the cloud, companies need to make customer experience a priority.

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Jim Dixon: Improving Customer Experience in Enterprise Technology
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Customer experience in enterprise technology has long been an afterthought. But as more products and services move to the cloud, companies need to make customer experience a priority, explains James Dixon, a partner in Bain's Technology, Media and Telecom practices.

Read the Bain Brief: Why customer experience matters more than ever for enterprise IT

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