She has more than 10 years of industry and consulting experience.
Annie works with clients to address a range of topics, with particular expertise in agile innovation, customer experience and the Net Promoter System®, employee NPS and omnichannel retail. She has experience across industries including retail, technology, medical devices, biotechnology and restaurants.
Prior to joining Bain in 2011, Annie was a director of operations and finance at Sam's Midtown Group, where she managed the development of two new restaurant concepts and one restaurant purchase.
She holds an MBA with honors from the Wharton School of the University of Pennsylvania and a BS with honors in political and social science from the University of Utah.