Bertrand Fallon-Kund is a partner based in Bain & Company’s Johannesburg office. He is an expert in the firm’s Telecommunications, Media & Technology (TMT), Customer Strategy & Marketing and Private Equity practices.
Since joining Bain in 2006, Bertrand has honed deep expertise within numerous TMT sectors, including network service providers, wired network operations, integrated and cross-platform operations, software and IT services.
His core capabilities include channel excellence, customer experience transformation, the Net Promoter System®, sales and go-to-market (GTM) optimization, business unit customer experience and product simplification.
He holds an MBA from INSEAD and a master’s degree from the Solvay Brussels School of Economics and Management.