Infographic The Return of Churn in Telecom Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic. By Alexandre Mercier, Cory Needle, and Alex M. Dahlke septiembre 28, 2021 Infographic The Return of Churn in Telecom en NPS Prism® is a registered trademark of Bain & Company, Inc. Authors Alexandre Mercier Former Practice Director, New York Cory Needle Alumni, London Alex M. Dahlke Former Expert Partner, Frankfurt Tags Telecommunications