We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter Score^SM (NPS^®) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The result: profitable, sustainable organic growth.

Combined with our powerful approach to customer experience transformation, NPS helps you increase customer delight, reduce operating costs and earn lasting loyalty. Take customer experience to an even higher level with NPS Prism^®, our breakthrough benchmarking service that lets you compare your customer episodes—the discrete interactions that make up the customer journey—against those of your peers, so you can spot gaps and prioritize initiatives. And build the organizational muscle you need to continually elevate the customer experience with NPSx, our world-class CX technology and training solution.