Performance Improvement

What we do

We help our clients with both large-scale integrated transformation solutions as well as more focused, specific functional solutions.

Our integrated solutions include:

Our process-specific solutions include:

  • Procurement: Make procurement a source of competitive advantage by finding quick cash and building procurement capabilities
  • Supply Chain Management: Turn supply chain into a source of competitive advantage for meeting short- and long-term cost, flexibility and service-level goals
  • Manufacturing Optimization: Optimize the manufacturing footprint and shop-floor operations
  • Service Design & Operations: Deliver the promised customer experience at the right cost across service channels
  • G&A Optimization & Org Design: Create lasting improvements in efficiency and effectiveness of G&A functions, aligning process goals to business objectives
  • R&D/Product Development: Optimize the R&D function to maximize the return on investment in R&D
How we help

Bain’s holistic and data-driven approach enables clients to achieve leadership in their core business, leverage their core strength to grow into adjacent opportunities, and operate at superior levels of performance to drive industry-leading results.

We start by analyzing what full potential means in practical terms–for a whole company, a business unit or a function. Our first step is to perform a diagnostic and size the opportunity based on hard factual data. Our strategic and cross-functional approach helps clients unlock value beyond cost containment measures within a specific area of the organization. In fact, in our experience, addressing operating problems at the nodesthe points where business units, functions, geographies, and layers of management intersect and have to make and execute critical decisions–creates between three and four times as much value as traditional approaches to right-sizing and functional excellence.

Once we have defined stretched, yet realistic targets with our clients, we work together to craft the most effective path to deliver the value. We follow a "board room to shop-floor" engagement model. We work with teams across all levels of the organization to ensure that our client companies capture the identified benefits, bank the savings, and build the internal capabilities to keep on improving performance long after our engagement ends. Our performance improvement work is at the heart of what we do as a firm, and is part of a continuum of tools for successful delivery of results. These also include customer strategy and marketing, mergers and acquisitions, organization and information technology.

Our definition of success is aligned with that of our clients’, and as part of our commitment we often tie our own fees to our clients' results.

We develop insights that work for our clients. Our approach and recommendations are highly customized and lead to practical actions. Visit Bain Insights to read more, or stay current on the topics you care about most by downloading the Bain Insights app today.

We work as an integrated part of your team, from frontline to C-suite, to deliver true results and make the changes stick. We have a core group of senior performance improvement focused experts that we deploy across the globe. We have conducted more than 5,000 performance improvement projects across every industry and geographical region.

Our leadership team

  • Raj
  • Raj Pherwani

    Leader of Bain's Global Performance Improvement practice

    San Francisco

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  • François
  • François Montaville

    Leader of Bain's EMEA Performance Improvement practice


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  • Raymond
  • Raymond Tsang

    Leader of Bain's Asia Pacific Performance Improvement practice


    View profile
  • Emilia
  • Emilia Fallas

    Global Practice Director

    Los Angeles

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  • Paul
  • Paul Cichocki

    Leader of Bain's Americas Performance Improvement practice


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  • Véronique
  • Véronique Pauwels

    Leader of Bain's EMEA Performance Improvement practice


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  • Vinit
  • Vinit Bhatia

    Leader of Bain's Asia Pacific Performance Improvement practice

    Hong Kong

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In addition to the leaders listed above, we have an extensive and diverse team of experts ready to serve the needs of clients worldwide. Please contact us to submit a business inquiry.