Analyst, IT Support

WHAT MAKES US A GREAT PLACE TO WORK 

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHAT YOU'LL DO:

• The Analyst role at Bain is a technical support position that is responsible for providing L1 advanced assistance to employees with IT-related issues and problems. 
• The Analyst will serve as the primary point of contact for escalated issues and will be responsible for troubleshooting and resolving complex hardware and software problems on computer systems. 
• They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, and coordinating off-site repairs with external vendors. 
• In addition, the Analyst will be responsible for monitoring emerging trends that develop in the ticketing system, assisting with network implementation projects, and contributing to the TSG knowledge base. 
• This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software and the ability to troubleshoot and resolve complex technical issues.
• Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

ABOUT YOU:

• 2-4 years of experience within IT support space 
•  Associate's/ Bachelor’s degree or an equivalent combination of education, training and experience 
• Operations & Support (100%):
• Serve as the primary contact for IT related problems and issues for Bain employees
•  Install, configure, and upgrade software and operating system
•  Investigate, troubleshoot and resolve escalated hardware and software problems on computer systems
• Maintain an accurate inventory database, repair log and activity log
•  Enforce TSG guidelines and policies
• Manage user accounts and set permissions
• Coordinate off-site repairs with external vendors
•  Monitor emerging trends that develop in the ticketing system
• Assist with network implementation projects
• Coordinate off-site repairs with external vendors
• Contribute to the TSG knowledge base

ABOUT US:

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.