サービスオペレーション

サービスオペレーション

品質、コスト、収益目標のバランスをとりながら、顧客の満足度を高め、従業員のモチベーションを高めます。

サービスオペレーション

We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.

Bain Partner Jeff Melton explains our high-velocity performance system.

ベインの実績

ベインの実績

Our Client Results

Our Service Operations Insights

Our Service Operations Consulting Experts

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私達は、グローバルに活躍する経営者が抱える最重要経営課題に対して、厳しい競争環境の中でも成長し続け、「結果」を出すために支援しています。

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.