New Hire & HR Operations Specialist – Workday

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

WHO YOU’LL WORK WITH

You’ll join our Americas HR Operations team, partnering closely with local HR, Recruiting, Program Management, and cross-functional stakeholders across the region. This team plays a critical role in delivering high-quality HR operational support and ensuring seamless employee lifecycle processes across Bain offices in the Americas.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Specialist working within the Workday team, you’ll be responsible for executing and maintaining system-related HR processes for employees across the Americas. You’ll combine operational expertise and process improvement capabilities to ensure exceptional service delivery in a fast-paced and deadline-driven environment.

This role is ideal for someone who thrives in a highly collaborative environment, enjoys solving complex operational challenges, and brings a customer-service mindset.

WHAT YOU’LL DO

Workday and HR Operations

• Handle data entry for HR processes like hiring, terminations, transfers, bonuses with a specific focus on employees departing for Business School, the duration of the employee’s time at Business School and the employees return.
• Ensure data accuracy for payroll and reporting deadlines.
• Verify and track HR events in Workday (e.g., hires, leaves).
• Manage leave tracking, document storage, and audits (compensation, leave, terminations).
• Handle employment verifications and generate reports.
• Serve as a subject matter expert on HR systems, policies, and operational processes. 
• Understand and manage dependencies across cross-functional teams and stakeholders.

Analysis & Continuous Improvement

• Troubleshoot system issues and identify operational solutions 
• Responding to ad hoc reporting and analysis requests 
• Proactively identify risks, gaps, and improvement opportunities 
• Use feedback and insights to enhance customer experience 

Leadership, training and oversight

ABOUT YOU

Required Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience 
• 2-4+ years of HR experience 
• Strong understanding of HR fundamentals, including employee lifecycle processes and HR operations 
• Experience working with HR systems and operational workflows 
• Excellent written and verbal communication skills 
• High level of discretion and ability to manage confidential information 
• Self-starter with the ability to work independently in a fast-paced environment 
• English language fluency (written and verbal) 

Preferred Qualifications

• Experience as an HR Business Generalist 
• Experience in a consulting or professional services environment 

Working Model

This role follows a hybrid model, requiring in-office presence at least 2 days per week in Mexico City.