Skip to Content
  • Γραφεία

    Γραφεία

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Εγγραφή
  • Επικοινωνία
  • Greece | Elliniká

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Κλάδοι
    Main menu

    Κλάδοι

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Κλάδοι
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Κλάδοι
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Κλάδοι
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Συμβουλευτικές Υπηρεσίες
    Main menu

    Συμβουλευτικές Υπηρεσίες

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Πληροφορίες
    Main menu

    Πληροφορίες

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Artificial Intelligence
    • Managing Inflation
    • Thriving in Uncertainty
    • The Talent Imperative
    • Macro Trends
    • Healthcare Private Equity Report
    • CEO's Guide to Sustainability
    • Technology Report
    • Energy & Natural Resources Report
    • Paper & Packaging Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • Σχετικά με εμάς
    Main menu

    Σχετικά με εμάς

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    • Social Impact
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Γραφεία
    Main menu

    Γραφεία

    • North & Latin America
      Γραφεία
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Γραφεία
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Γραφεία
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Γραφεία
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Εγγραφή
  • Επικοινωνία
  • Greece | Elliniká
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Κλάδοι
    • Κλάδοι

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Συμβουλευτικές Υπηρεσίες
    • Συμβουλευτικές Υπηρεσίες

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Πληροφορίες
    • Πληροφορίες

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Artificial Intelligence
      • Managing Inflation
      • Thriving in Uncertainty
      • The Talent Imperative
      • Macro Trends
      • Healthcare Private Equity Report
      • CEO's Guide to Sustainability
      • Technology Report
      • Energy & Natural Resources Report
      • Paper & Packaging Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • Σχετικά με εμάς
    • Σχετικά με εμάς

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Social Impact
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Article

      Banking on the future

      Banking on the future

      With increasing financial deregulation and stiffer foreign competition, it's never been more challenging—or potentially rewarding—for banks in China.

      By Johnson Chng, John Ott, and Nick Palmer

      • min read

      Article

      Banking on the future
      en

      With increasing financial deregulation and stiffer foreign competition, it's never been more challenging—or potentially rewarding—for banks in China. What will it take to thrive in this new environment? What lessons are available for leading China banks?

      They could learn from the telling patterns that emerged from our study of 30 of the largest publicly held European and US financial services firms such as Citibank and HSBC. Our analysis identified which companies generated the highest profit growth and best total shareholder returns from 1996 to 2006. While their assets and strategies differ, we found that investors tend to reward companies that focus on three priorities—three priorities that could be useful to China's banks as they continue to reform and grow.

      First, the top performers attain best-in-class earnings for each business in which they compete. The companies that concentrated on a few key customers and markets segments usually outperformed their more diversified competitors. In the retail banking sector, industry leaders like Santander and Wells Fargo posted earning growths that outpaced the sector's 17.9 percent average.

      In China, a prime example is China Merchants Bank (CMB), which has risen to the fore as a leader in retail and affluent banking. In addition to winning numerous industry accolades, an analysis of China retail bank customers conducted by Bain shows that CMB has the highest customer loyalty rating amongst national banks.

      CMB has achieved this success by targeting the retail sector in the Chinese market more than other domestic banks and offering products like the "All-in-one" card, one of the first debit cards with integrated multi-currency deposit accounts. As a result of its disciplined focus, CMB has the highest average deposit volume by branch, has one of the fastest-growing consumer loan portfolios and is also the top issuer of credit cards in China. These successes are reflected in its share price.

      Second, leaders benefit from strong concentration, measured by market share in a few key markets. Companies like Morgan Stanley and Royal Bank of Canada, whose market share in their main business was at least 60 percent that of the market leader, had shareholder returns nearly one-third greater, on average, than their rivals with smaller market share. Likewise, firms that derived more than half their revenues from a single large geography, such as the EU or the US, generated annual shareholder returns 50 percent higher than more dispersed competitors.

      In China, a concentrated geographic footprint has contributed to strong returns. For example, Minsheng Bank and China Merchants Bank have centered their attention on prosperous urban areas and expect to continue to see robust growth in these areas.

      Third, sector leaders in Europe and the US traditionally grow their current businesses organically but shift to mergers and acquisitions when industry cycles favor deal-making. For China's banks, other motives are driving M&A activity. In recent years, companies have begun to take small steps beyond the domestic Chinese market to acquire international experience, provide services to existing customers with a presence outside of China and develop internal M&A expertise. So far they have acquired small banks close to home or small stakes in larger banks and have remained passive in management style and integration. The Industrial and Commercial Bank of China (ICBC) alone, over the last two years has completed three deals: two majority stakes in small banks in Indonesia and Macao; and one smaller stake in South Africa's Standard Bank. In all three deals, there has been limited active involvement from ICBC in target bank operations.

      Going forward, as China's banks become more confident in their abilities to merge with their targets and with their operational expertise, deal sizes will get bigger, Chinese managers will become more active and there will be much greater integration of operations.

      But as these banks venture out of their own market and compete with global titans, they also will face mounting pressure. From our analysis, only three of the companies we examined that were among the ten biggest in 1996, remain in the Top 10 or survived the decade as independent organizations. And the list of names will invariably change again within the next few years. Heeding lessons from today's winners, it will be companies that focus on growing their core profits and market share that will remain in control of their destiny.

      Johnson Chng is a partner in Bain & Company's Beijing office and leads its Greater China Financial Services Practice. John Ott is a Bain partner in London. Nick Palmer is a Bain partner in Hong Kong.

      Related Industries
      • Financial Services
      Related Consulting Services
      • Mergers and Acquisitions
      How We Can Help
      • Complexity Management
      Financial Services
      Banking M&A

      As conditions shift, leading banks are fusing scale with scope to create future-ready organizations.

      More
      Financial Services
      Beyond Payments, the Real Prize in SME Commerce Is Ecosystem Control

      Choices on integration are reshaping how European commerce platforms and payments providers will thrive.

      More
      Complexity Management
      Complexity Reduction

      Complexity Reduction is a process to help companies simplify their strategy, organization, products, processes, and technology.

      More
      Mergers and Acquisitions
      Takeaways from Bain's 2026 M&A Report

      In this webinar recording, Bain's Suzanne Kumar, Dale Stafford, and Kai Grass share key trends shaping the deal landscape.

      More
      Financial Services
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      More
      First published in Μάιος 2008
      Tags
      • Complexity Management
      • Financial Services
      • Mergers and Acquisitions

      How We've Helped Clients

      A European Banking Giant Rises to the Fintech Challenge

      Read case study

      A financial services leader gains market confidence

      Read case study

      The change process unlocks potential and profits

      Read case study

      Έτοιμοι να μιλήσουμε

      Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.

      Μείνετε μπροστά σε έναν γρήγορα εξελισσόμενο κόσμο. Εγγραφείτε στο Bain Insights, τη μηνιαία μας επισκόπηση των κρίσιμων θεμάτων που αντιμετωπίζουν οι παγκόσμιες επιχειρήσεις

      *Έχω διαβάσει την Πολιτική Απορρήτου και συμφωνώ με τους όρους της.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Επικοινωνήστε μαζί μας Sustainability Accessibility Όροι χρήσης Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices