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      Versicherungswirtschaft

      Quality Will Decide the Race

      Quality Will Decide the Race

      Insurance distribution has to reinvent itself. The 4th edition of Bain's distribution benchmark show that a strategic approach is therefore much needed.

      By Gero Matouschek, Christina Ellringmann and Silvia Bergmann

      • min read

      Brief

      Quality Will Decide the Race
      en

      Insurance distribution has to reinvent itself. The 4th edition of Bain's distribution benchmark shows that a strategic approach is therefore much needed. Ongoing cost pressure, a decline in new business, decreasing consumption of sales power, less and less agents and an outworn compensation system: Germany's insurance companies face a need for action. Nearly everyone has already worked on decreasing their costs, but regarding the continuing basic conditions there is fundamental change needed. For this purpose a strategic approach is required to face the numerous challenges while providing consistent customer orientation against the background of ongoing digitalization.

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      AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience

      Beyond efficiency, AI helps create a more personalized experience that delivers a triple play of customer loyalty, employee engagement, and revenue growth.

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      First published in Ιανουάριος 2015
      Tags
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      • Insurance
      • Performance Improvement
      • Strategy

      How We've Helped Clients

      From Laggard to Leader: Desjardins Evolves Member Centricity for the Digital Age

      Read case study

      Cost Transparency Helps Insurer Strengthen Tech Expense Management Capability

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      Customer focus helps a P&C insurer grow

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