Skip to Content
  • Γραφεία

    Γραφεία

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Εγγραφή
  • Επικοινωνία
  • Greece | Elliniká

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Κλάδοι
    Main menu

    Κλάδοι

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Κλάδοι
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Κλάδοι
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Κλάδοι
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Συμβουλευτικές Υπηρεσίες
    Main menu

    Συμβουλευτικές Υπηρεσίες

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Πληροφορίες
    Main menu

    Πληροφορίες

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Artificial Intelligence
    • Managing Inflation
    • Thriving in Uncertainty
    • The Talent Imperative
    • Macro Trends
    • Healthcare Private Equity Report
    • CEO's Guide to Sustainability
    • Technology Report
    • Energy & Natural Resources Report
    • Paper & Packaging Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • Σχετικά με εμάς
    Main menu

    Σχετικά με εμάς

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    • Social Impact
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Γραφεία
    Main menu

    Γραφεία

    • North & Latin America
      Γραφεία
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Γραφεία
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Γραφεία
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Γραφεία
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Εγγραφή
  • Επικοινωνία
  • Greece | Elliniká
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Κλάδοι
    • Κλάδοι

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Συμβουλευτικές Υπηρεσίες
    • Συμβουλευτικές Υπηρεσίες

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Πληροφορίες
    • Πληροφορίες

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Artificial Intelligence
      • Managing Inflation
      • Thriving in Uncertainty
      • The Talent Imperative
      • Macro Trends
      • Healthcare Private Equity Report
      • CEO's Guide to Sustainability
      • Technology Report
      • Energy & Natural Resources Report
      • Paper & Packaging Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • Σχετικά με εμάς
    • Σχετικά με εμάς

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Social Impact
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Business Standard

      The journey north

      The journey north

      In the last part of the series, the authors warn that founders must make sure resources aren't ensnared by complexity while scaling up.

      By James Allen, Dunigan O’ Keeffe and Bhavya Nandkishore

      • min read

      Article

      The journey north
      en

      This article originally appeared in Business Standard.

      When Subroto Bagchi and a group of colleagues launched Bangalore-based Mindtree in 1999, the company's mission was clear: Mindtree would bring a human face to technology by doing aspirational work for its clients, creating shared wealth for all constituents and building a company with a strong social conscience. Over the past 15 years, those three cultural imperatives have powered one of the world's fastest growing technology firms. But, as Bagchi explained in a recent blog post, Mindtree's future growth will rely on the company's ability deepen its expertise in important areas so it can help its customers reach even higher.

      "We are shifting from being a culture-led company to one that is expertise-led and culture-backed," Mindtree's chairman explained in a recent blog post.

      Every growing company reaches a critical point in its development when sustaining profitable growth means adding the systems, capabilities and talent that will allow it to achieve scale. The hard part is doing so without losing vital elements of the company's founding culture in the bargain - what we call the founder's mentality. After working with 190 leadership teams as part of Bain's Developing Market 100 initiative, we have learned it requires a focused, sustained effort to define a core strategic mission, translate it into a repeatable model and use that model to embed the strategy within the organisation. We call this multi-year challenge The Journey North, and have broken it down into six critical steps:

      Step 1: Define the insurgency precisely and maintain it maniacally

      The journey begins with a question: Why do we exist? And the right answer isn't to increase shareholder returns or boost gross margin x per cent relative to our industry. An insurgent mission comes from the gut and must be embodied in a clearly articulated strategy everyone in the company can understand. We challenge CEOs to list their strategy on a hand. The thumb represents a succinct statement of the insurgent mission. The fingers outline the critical capabilities the company needs to deliver it.

      Such brevity and precision help embed strategy within the enterprise. But it is also critical to co-create the strategy with those we call the “kings” of the organisation - the individuals or teams most accountable for delivering what you sell. That means working with these pivotal employees to translate strategy into clear “non-negotiables” - the essential behaviours and frontline actions that ensure they deliver strategy consistently.

      Step 2: Build an operating model that scales without sacrificing speed

      Insurgents are in a period of hyper growth, where organisational issues are often far more critical than closing the next sale. Too often, the sum of the organisational decisions made during this phase destroys the company's most important strategic capability: speed. Leaders must get three things spectacularly right: First, they must create an operating model built for speed. Second, they must build an organisational model that fully empowers and supports the 'kings'. Third, they must be clear about how they will scale the business and keep the model simple. The goal is to force leaders to consider the 'cost of complexity' in all decisions.

      Step 3: Use the professionalisation agenda to balance heroes with systems

      Insurgent companies thrive on heroics and defying the odds. But eventually they need to grow up. They have to add talent, capabilities and systems to bring order to the chaos of rapid growth - the unsustainable hours, the lack of control and so on. Too often, however, these efforts fall flat. The problem is not professionalisation per se. Rather, it is letting the professionalisation agenda become an end in itself. Strategy, not a checklist, should guide decisions around which systems, processes and new capabilities are (or are not) mission critical. When hiring, leadership must choose and integrate professionals to complement the heroes, not replace them.

      Step 4: Build the right learning systems

      One indisputable benefit of growth is learning and it starts with building clear feedback loops between the customer and the kings. Leaders create learning organisations by making it clear through role modelling that everyone is responsible for listening to the customer. Companies also have to reward employees for learning from one another. A peer-to-peer learning system encourages constant sharing of experiences, so all can take a speedy flight down the experience curve. Too many companies have hub-and-spoke learning systems that discourage the sharing of best practices. As one participant in a DM100 workshop told us: "I have learned more about the issues faced by my peers today than I have heard in the last year. We are so preoccupied with managing our plans that we set aside almost no time to talk and learn from each other."

      Step 5: Simplify to redeploy resources

      Leaders on the Journey North must continually spring clean, 'zero-basing' all they do on a regular basis to speed things up and redeploy trapped resources. Companies experiencing hyper growth can't afford to have talent and investment trapped where they aren't serving the strategy. A growing company's success depends on its ability to overwhelm its biggest priorities with the right talent and the right resources, on a moment's notice. If the company is losing customers, leadership needs to flood the zone. If innovation is flagging, innovation needs immediate attention. Winning is making sure resources aren't ensnared by complexity.

      Step 6: Adapt and invest in “Engine 2”

      Continuous improvement is essential. But what if market shifts require a fundamental change to your business model? We refer to this as the "Engine 1 versus Engine 2" problem. On the one hand, you need to invest ample resources in the engine that got you here. On the other, you must be constantly vigilant to determine when a new engine will be necessary to sustain profitable growth. Striking the right balance means creating a separate Engine 2 team with a separate mission, which will likely create competing agendas. But we have learned that the conflicts are manageable by using a 70:20:10 model: Devote 70 per cent of your time and resources to the company's core business (Engine 1); use 20 per cent to develop businesses closely adjacent to the core and use the remaining 10 per cent to force new, radical thinking with Engine 2.

      These six steps are about consciously maintaining the founder's mentality that gives fast-growing, disruptive companies their primary competitive advantage. Some degree of accumulated complexity is an unavoidable part of growing. But it doesn't have to transform the company into a slow-moving bureaucracy. The best leadership teams maintain their speed by refreshing their insurgent mission, embedding it in the organisation, learning from their customers and adapting as necessary. Speed and scale are not incompatible. The Journey North is about achieving both as you stretch toward full potential.

      Authors
      • Headshot of James Allen
        James Allen
        Advisory Partner, London
      • Headshot of Dunigan O'Keeffe
        Dunigan O'Keeffe
        Partner, San Francisco
      • Headshot of Bhavya Nand Kishore
        Bhavya Nand Kishore
        Practice Executive Vice President, Zurich
      Contact us
      Related Consulting Services
      • Strategy
      How We Can Help
      • Bain Micro-battles System®
      Strategy
      Are Speed and Scale Compatible?

      How to keep the Founder's Mentality alive while scaling up.

      More
      Strategy
      Westward Wind: The Unscalable Founder

      Founder's Mentality is essential as a company grows. But as individuals, founders aren't always able to adapt to the company's changing needs.

      More
      Bain Micro-battles System®
      Roadmap for a Post-Pandemic World

      Bain Partner James Allen shares how CEOs can sustain the speed and adaptability that their organizations uncovered during the crisis.

      More
      Bain Micro-battles System®
      New Tool Supports Accelerated Performance Transformation for UK Healthcare Providers

      Improving front-line healthcare performance requires a fresh approach.

      More
      Strategy
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      More
      First published in Δεκέμβριος 2014
      Tags
      • Bain Micro-battles System®
      • Strategy

      How We've Helped Clients

      Springtime for April as a Digital Transformation Takes Root

      Read case study

      Better Forecasts, Less Waste Boost Grupo Bimbo’s Profitability

      Read case study

      How Micro-battles Powered a Brand and Sales Lift at BeautyCo

      Read case study

      Έτοιμοι να μιλήσουμε

      Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.

      Μείνετε μπροστά σε έναν γρήγορα εξελισσόμενο κόσμο. Εγγραφείτε στο Bain Insights, τη μηνιαία μας επισκόπηση των κρίσιμων θεμάτων που αντιμετωπίζουν οι παγκόσμιες επιχειρήσεις

      *Έχω διαβάσει την Πολιτική Απορρήτου και συμφωνώ με τους όρους της.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Επικοινωνήστε μαζί μας Sustainability Accessibility Όροι χρήσης Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices