BOSTON and ATLANTA—July 8, 2024— Bain & Company announced today it has appointed Laura Miles, a 27-year veteran of the firm, as its Chief Client Officer and Global Head of Industries. In this role, Laura will ensure Bain’s clients are at the center of everything the firm does, coordinating closely with client leaders and overseeing its nine industry practices. She will continue to be based in Atlanta.

“Laura has a well-deserved reputation for keeping her clients at the cutting edge of innovation, most recently around AI topics,” said Christophe De Vusser, Bain’s Worldwide Managing Partner. “In her new role, she will bring her enterprising spirit and technical prowess to Bain’s global client base, raising our shared expectations and ambitions in a way that translate to extraordinary results for all of our clients.”

Laura brings a breadth of leadership experience to her role, having served as Managing Partner and Office Head of Bain Atlanta’s office, which achieved the highest employee NPS globally during her tenure. She has also served as the global leader of Bain’s Mergers & Acquisitions practice, advising on some of the world’s largest deals, and she was a founding member of Bain’s global affinity group for women. She has served on Bain’s Board of Directors, chairing the Finance Committee, and she is also a leader in the firm’s Consumer Products practice.

Laura earned an MBA from Darden at the University of Virginia, and she is a graduate of Duke University, where she received a Bachelor of Arts degree in economics and psychology. 

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Media Contacts:

Gary Duncan (London) — Email: gary.duncan@bain.com

Katie Ware (New York) — Email: katie.ware@bain.com

Ann Lee (Singapore) — Email: ann.lee@bain.com

About Bain & Company

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Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.