Skip to Content
  • Bureaux

    Bureaux

    Amérique du Nord et Amérique du Sud
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe, Moyen-Orient et Afrique
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Asie et Australie
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • Canada | Français

    Sélectionnez votre région et votre langue

    Global
    • Global (English)
    Amérique du Nord et Amérique du Sud
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Moyen-Orient et Afrique
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asie et Australie
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    Menu principal

    Expertises Sectorielles

    • Aerospace et Défense
    • Agroalimentaire
    • Chimie
    • Infrastructures, BTP et Matériaux de Construction
    • Grande Consommation
    • Services Financiers
    • Santé
    • Engins & Equipements Industriels
    • Media et Divertissement
    • Metals
    • Mining
    • Pétrole & Gaz
    • Papier et Emballage
    • Private Equity
    • Secteur Public
    • Distribution
    • Technologie
    • Télécommunications
    • Transportation
    • Travel & Leisure
    • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    Menu principal

    Expertises Fonctionnelles

    • Expérience Client
    • ESG
    • Innovation
    • Fusions et Acquisitions
    • Opérations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Stratégie
    • IA, Perspectives et Solutions
    • Technology
    • Transformation
  • Digital
  • Points de Vue
  • About
    Menu principal

    About

    • Notre Activité
    • Nos Valeurs
    • Nos Collaborateurs et Notre Équipe Dirigeante
    • Notre Impact
    • Prix & Récompenses
    • Partenariats Internationaux
    Further: Our global responsibility
    • Sustainability
    • Impact Social
    • World Economic Forum
    Learn more about Further
  • Carrières
    Menu principal

    Carrières

    • Rejoignez-nous
      Carrières
      Rejoignez-nous
      • Find Your Place
      • Nos domaines d’expertise
      • Equipes multidisciplinaires
      • Étudiants
      • Stages et programmes
      • Événements de recrutement
    • La vie chez Bain
      Carrières
      La vie chez Bain
      • Blog: Inside Bain
      • Récits de carrière
      • Nos collaborateurs
      • Nos bureaux
      • Soutenir votre évolution professionnelle
      • Groupes d’affinités
      • Avantages chez Bain
    • Histoires d’impact
    • Notre processus de recrutement
      Carrières
      Notre processus de recrutement
      • Ce que vous pouvez attendre
      • Entretiens
    Trouver un poste
  • Bureaux
    Menu principal

    Bureaux

    • Amérique du Nord et Amérique du Sud
      Bureaux
      Amérique du Nord et Amérique du Sud
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe, Moyen-Orient et Afrique
      Bureaux
      Europe, Moyen-Orient et Afrique
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Asie et Australie
      Bureaux
      Asie et Australie
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • Canada | Français
    Menu principal

    Sélectionnez votre région et votre langue

    • Global
      Sélectionnez votre région et votre langue
      Global
      • Global (English)
    • Amérique du Nord et Amérique du Sud
      Sélectionnez votre région et votre langue
      Amérique du Nord et Amérique du Sud
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Moyen-Orient et Afrique
      Sélectionnez votre région et votre langue
      Europe, Moyen-Orient et Afrique
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asie et Australie
      Sélectionnez votre région et votre langue
      Asie et Australie
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Menu principal
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    • Expertises Sectorielles

      • Aerospace et Défense
      • Agroalimentaire
      • Chimie
      • Infrastructures, BTP et Matériaux de Construction
      • Grande Consommation
      • Services Financiers
      • Santé
      • Engins & Equipements Industriels
      • Media et Divertissement
      • Metals
      • Mining
      • Pétrole & Gaz
      • Papier et Emballage
      • Private Equity
      • Secteur Public
      • Distribution
      • Technologie
      • Télécommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    • Expertises Fonctionnelles

      • Expérience Client
      • ESG
      • Innovation
      • Fusions et Acquisitions
      • Opérations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Stratégie
      • IA, Perspectives et Solutions
      • Technology
      • Transformation
  • Digital
  • Points de Vue
  • Carrières
    Recherches les plus fréquentes
    • Agile
    • Digital
    • Stratégie
    Vos recherches précédentes
      Pages récemment visitées

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      Change Is Painful, and That's OK

      Change Is Painful, and That's OK

      Busting the three common myths of change management can increase your odds of success.

      Par David Michels

      • min

      Article

      Change Is Painful, and That's OK
      en

      This article originally appeared on Forbes.com.

      Most companies that launch major change initiatives never make it to their stated ambition. In fact, Bain & Company research has found that only 12% of transformations succeed. Why is this the case? More often than not, one of the “three myths” of change is to blame.

      Myth 1: Change is irrational, hard to predict and therefore difficult to manage.

      I often meet executives who talk a lot about the importance of change management, but then don’t do very much to get better at it. They have the very best of intentions, but feel change is too hard to nail down, too hard to analyze, and too hard to articulate.

      In reality, our understanding of how to successfully manage change has greatly improved in recent years, largely due to a confluence of factors. For one, the accelerated pace of business today and compressed cycle times mean that change has become the new normal. Organizations are forced to learn more quickly from successes and failures, adjusting their management approach as they go. At the same time, we have new insights from behavioral science that deepen our understanding of an organization’s natural response to change, and how to effectively anticipate and address associated risks.

      With a much more sophisticated understanding of what truly propels people to change, managers are able to leverage a final factor: the rise of big data. Our growing ability to assemble and analyze vast amounts of data makes it possible to assess an organization’s readiness for change, track change initiatives underway, study how well they are managed, tally their results, and do all of that quickly and with far greater accuracy. As a result, increasingly robust tools and techniques now exist to both predict and manage risks related to change.

      Myth 2: It’s best to minimize the impact of change on your people.

      It’s understandable. Like any mother or father trying to protect their child from danger, executives often believe that the more they shield their employees from the change ahead, the better off they’ll be. But, as any parent of teenagers knows, change and adversity come anyway. The better parenting approach is to help your children prepare for and productively manage these headwinds. They will emerge as wiser, stronger, and more resilient adults.

      As it is in life, so it is in business. About 65% of corporate change initiatives require significant behavioral change on the part of employees, according to Bain research. If individual behavior doesn’t change, the organization won’t change. Since change cannot be avoided, it’s our job as leaders to help get people through that change as quickly and successfully as possible.

      Myth 3: All you need is firm leadership.

      It’s a pervasive belief that strong leadership and solid day-to-day management are all that’s needed when times get tough. Leadership and management do matter a great deal of course. It’s how we lead and manage that changes.

      In times of disruption, management styles that leaders have developed over the years often need to be adjusted. This is hard and can feel counter-intuitive.

      For example, we know that communication, especially to those most affected by the coming change, is critical. But effective communication during periods of stress is quite different from the run-of-the-mill corporate update. When people feel disrupted, for example, they lose, on average, 80% of their capacity to process information, according to behavioral science research. So prepare to repeat yourself. Employees care much more who the messenger is than about the information they are hearing, so prepare to show empathy. Positive reinforcement makes sustained behavior change possible, so prepare to look for opportunities to identify success and reinforce it. The simple fact is that traditional institutional channels of broadcast communication like webcasts, newsletters, and company-wide email are all important, but very much insufficient in these moments. Hearing directly from empathetic managers is a must.

      I’ve witnessed a number of companies miss the mark on communicating their vision for change the first time around and then have to go back and try again. In one situation, an industrial conglomerate needed to overhaul its global manufacturing footprint. A number of facilities would be shuttered, and those that remained open would need significant retooling. A desire for transparency and an engineering mindset led to an initial round of presentations filled with technical details. Afterward, however, no one clearly understood what the change would mean for them. Few could even articulate why it was being undertaken.

      The executives were puzzled, but a behavioral scientist wouldn’t be. After the first few minutes, staff simply was not absorbing the details. In the midst of an emotional reaction, many were stuck on basic questions like “What?” and “Why?” A simpler message would have been more effective. If two hours are allotted, for example, management should talk for no more than 15 to 20 minutes, with the remainder given over to Q&A. That gives staff a chance to talk through the implications of what they have heard, and by reflecting on what’s happening, begin to absorb it.

      If 15 minutes doesn’t sound long enough, remember that in just 27 words, John F. Kennedy launched the challenge that ended with a man on the moon: “This nation,” he said, “should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to earth.” In under nine seconds, Kennedy had created a sense of urgency and set a clear and memorable goal.

      Now that change is the new normal, managers must stop trying to minimize it, and instead embrace and learn how to effectively manage it. Busting these myths will increase the odds of success. Remember, organizations don’t change, people do.

      Auteurs
      • Headshot of David Michels
        David Michels
        Partner, Tokyo
      Contactez-nous
      Expertises fonctionnelles transverses
      • Conduite du Changement
      Blog Management du Changement
      Using External Perspective to Build Resilience and Drive Change

      To identify your organization’s true strengths and weaknesses, examine yourself as an external buyer would.

      Voir plus
      Blog Management du Changement
      Four Ways Leaders Can Make AI Redesigns Stick

      As companies redesign to scale AI, these four lessons help leaders ensure their organizations actually live the new operating model.

      Voir plus
      Conduite du Changement
      CTO Insights: How to Lead a Transformation

      We spoke with executives who have run transformations at large companies about the three most critical roles of a chief transformation officer.

      Voir plus
      Blog Management du Changement
      M&A’s Leadership Moment

      Why the world’s most effective executives now treat dealmaking as a test of adaptability, not ambition.

      Voir plus
      Blog Management du Changement
      In the Rush to Harness AI, Don’t Lose Sight of Your Corporate Purpose

      It’s time to worry a little less about gen AI and a little more about purpose.

      Voir plus
      First published in mars 2019
      Mots clés
      • Blog Management du Changement
      • Conduite du Changement

      Comment nous avons aidé nos clients

      An IT Distribution Company Champions Change But Stays True to its Customers

      Lire l’étude de cas

      Results360® Boosts a Pharmaceutical Company’s Stock Price 135%

      Lire l’étude de cas

      The change process unlocks potential and profits

      Lire l’étude de cas

      Vous souhaitez continuer cette conversation ?

      Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

      Les points de vue de Bain : notre perspective sur des problématiques auxquelles sont confrontées les entreprises à travers le monde, envoyés chaque mois dans votre boîte de réception. 

      *J’ai lu la politique de confidentialité et j’accepte les conditions.

      Merci de lire notre politique de confidentialité.
      Bain & Company
      Contactez-nous Sustainability Accessibility Conditions d’utilisation Politique de Confidentialité Cookie Policy Mentions Légales Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contacter Bain

      Comment pouvons-nous vous aider ?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      Voir tous les bureaux