Skip to Content
  • Bureaux

    Bureaux

    Amérique du Nord et Amérique du Sud
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe, Moyen-Orient et Afrique
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Asie et Australie
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • Canada | Français

    Sélectionnez votre région et votre langue

    Global
    • Global (English)
    Amérique du Nord et Amérique du Sud
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Moyen-Orient et Afrique
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asie et Australie
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    Menu principal

    Expertises Sectorielles

    • Aerospace et Défense
    • Agroalimentaire
    • Chimie
    • Infrastructures, BTP et Matériaux de Construction
    • Grande Consommation
    • Services Financiers
    • Santé
    • Engins & Equipements Industriels
    • Media et Divertissement
    • Metals
    • Mining
    • Pétrole & Gaz
    • Papier et Emballage
    • Private Equity
    • Secteur Public
    • Distribution
    • Technologie
    • Télécommunications
    • Transportation
    • Travel & Leisure
    • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    Menu principal

    Expertises Fonctionnelles

    • Expérience Client
    • ESG
    • Innovation
    • Fusions et Acquisitions
    • Opérations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Stratégie
    • IA, Perspectives et Solutions
    • Technology
    • Transformation
  • Digital
  • Points de Vue
  • About
    Menu principal

    About

    • Notre Activité
    • Nos Valeurs
    • Nos Collaborateurs et Notre Équipe Dirigeante
    • Notre Impact
    • Prix & Récompenses
    • Partenariats Internationaux
    Further: Our global responsibility
    • Sustainability
    • Impact Social
    • World Economic Forum
    Learn more about Further
  • Carrières
    Menu principal

    Carrières

    • Rejoignez-nous
      Carrières
      Rejoignez-nous
      • Find Your Place
      • Nos domaines d’expertise
      • Equipes multidisciplinaires
      • Étudiants
      • Stages et programmes
      • Événements de recrutement
    • La vie chez Bain
      Carrières
      La vie chez Bain
      • Blog: Inside Bain
      • Récits de carrière
      • Nos collaborateurs
      • Nos bureaux
      • Soutenir votre évolution professionnelle
      • Groupes d’affinités
      • Avantages chez Bain
    • Histoires d’impact
    • Notre processus de recrutement
      Carrières
      Notre processus de recrutement
      • Ce que vous pouvez attendre
      • Entretiens
    Trouver un poste
  • Bureaux
    Menu principal

    Bureaux

    • Amérique du Nord et Amérique du Sud
      Bureaux
      Amérique du Nord et Amérique du Sud
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe, Moyen-Orient et Afrique
      Bureaux
      Europe, Moyen-Orient et Afrique
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Asie et Australie
      Bureaux
      Asie et Australie
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • Canada | Français
    Menu principal

    Sélectionnez votre région et votre langue

    • Global
      Sélectionnez votre région et votre langue
      Global
      • Global (English)
    • Amérique du Nord et Amérique du Sud
      Sélectionnez votre région et votre langue
      Amérique du Nord et Amérique du Sud
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Moyen-Orient et Afrique
      Sélectionnez votre région et votre langue
      Europe, Moyen-Orient et Afrique
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asie et Australie
      Sélectionnez votre région et votre langue
      Asie et Australie
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Menu principal
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    • Expertises Sectorielles

      • Aerospace et Défense
      • Agroalimentaire
      • Chimie
      • Infrastructures, BTP et Matériaux de Construction
      • Grande Consommation
      • Services Financiers
      • Santé
      • Engins & Equipements Industriels
      • Media et Divertissement
      • Metals
      • Mining
      • Pétrole & Gaz
      • Papier et Emballage
      • Private Equity
      • Secteur Public
      • Distribution
      • Technologie
      • Télécommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    • Expertises Fonctionnelles

      • Expérience Client
      • ESG
      • Innovation
      • Fusions et Acquisitions
      • Opérations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Stratégie
      • IA, Perspectives et Solutions
      • Technology
      • Transformation
  • Digital
  • Points de Vue
  • Carrières
    Recherches les plus fréquentes
    • Agile
    • Digital
    • Stratégie
    Vos recherches précédentes
      Pages récemment visitées

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      What Your IoT Customers Want, and What They Worry About

      What Your IoT Customers Want, and What They Worry About

      Tomorrow's IoT leaders will be the companies that help customers jump in and get the most out of this promising new frontier in technology.

      Par Ann Bosche and Darren Jackson

      • min

      Article

      What Your IoT Customers Want, and What They Worry About
      en

      This article originally appeared on Forbes.com.

      The Internet of Things, with its potential $450 billion opportunity in annual revenue by 2020, is stoking a frenzy among vendors looking to stake their claims. And corporate customers are just as excited about the IoT’s potential to help them boost revenue and reduce costs.

      Almost half of the companies we spoke to in a survey expect IoT solutions to make their businesses run more reliably and help them create premium-priced products that will rev up sales. Customers also expect IoT technology to streamline production, increase output and reduce waste.

      IoT ambitions vary from industry to industry. Auto executives, for example, hope IoT technology can deliver better dashboard interactive “infotainment,” introduce features that prevent collisions and support the move to autonomous driving. Healthcare providers and pharma companies, meanwhile, want IoT solutions that can help prevent fraud and develop drugs. And customers’ goals often differ from those perceived by vendors. For example, healthcare vendors consider care monitoring a priority, but customers aren’t sure if IoT solutions can deliver near-term value in this area.

      Above all, most IoT customers want products and services that are secure, easy to integrate with existing technology and operations systems, and capable of delivering a clear return on the investments required to set them up.

      While executives are optimistic about IoT opportunities, it is still early days. About 90% of companies remain in the planning phase, and only 20% expect to have full-scale IoT solutions rolled out by 2020. Why aren’t they jumping in faster? We asked executives what their biggest barriers are when it comes to implementing IoT technologies. Here are their top responses:

      Security concerns. When connected devices are collecting billions of bytes of sensitive data, such as proprietary corporate customer information and activity, and feeding it into analytics tools in the cloud, there is a likelihood for data loss from malicious activity. So perhaps it’s no surprise that 45% of customer executives named security as a primary worry when it comes to IoT implementation. And when asked what mattered most when selecting a vendor for IoT and analytics services, security was the top response.

      Unclear economic benefits. An investment in an IoT solution is a big commitment for a company. Cutting-edge vendor solutions require multiple components and integration services, and companies also need experts to manage those systems once implemented. At present, the return on all this investment is still unclear for most companies. They need to see convincing examples of how a vendor’s product, once implemented, can pay for itself and generate strong returns.

      Difficulty of integration. It’s no small feat to connect the broad set of data feeds of the thousands of machines that a company might operate globally to centralized analytics tools. But that’s just the half of it. To get the full value from connecting the machines, those analytics tools must also relay their conclusions to a central operations decision-making system that adjusts machinery in real-time or orders new parts for a repair. There are so many devices with different kinds of inputs and no universal standards to simplify data ingestion and reaction. When facing those obstacles, customers hesitate to go all-in. No one wants to invest in new systems to steer the robots unless they’re sure that the data-collecting sensors can communicate with software that makes sense of the data and enables those customers to react.

      Tomorrow’s IoT leaders won’t necessarily be the ones offering the flashiest, most buzzworthy devices. The real innovators will be the companies that help customers jump in and get the most out of this promising new frontier in technology by helping them make better decisions.

      Ann Bosche is a partner with Bain & Company in San Francisco and Darren Jackson is a partner in the Los Angeles office. Both work with Bain’s Global Technology, Media & Telecommunications practice.

      Auteurs
      • Headshot of Ann Bosche
        Ann Bosche
        Partner, San Francisco
      Contactez-nous
      Synergies sectorielles
      • Technologie
      Technologie
      How Providers Can Succeed in the Internet of Things

      Vendors should avoid five common IoT pitfalls.

      Voir plus
      Technologie
      Defining the Battlegrounds of the Internet of Things

      Five IoT battlegrounds present unique growth opportunities.

      Voir plus
      Technologie
      Is Your Telco Winning the Race to Autonomous Networks?

      Cross-industry benchmarking provides a reality check on where autonomy is working, where it’s stuck, and what it takes to pull ahead.

      Voir plus
      Technologie
      Compete, Evolve, Compete Again

      What does it really take to stay relevant when the world refuses to stand still?

      Voir plus
      Technologie
      Why SaaS Stocks Have Dropped—and What It Signals for Software’s Next Chapter

      A sharp reset in valuations reflects AI-driven disruption, slowing retention, and a growing divide between incumbents and future winners.

      Voir plus
      First published in avril 2017
      Mots clés
      • Technologie

      Comment nous avons aidé nos clients

      Can Microchips Turbocharge Sustainability Improvement?

      Lire l’étude de cas

      Helping a Midsize ERP Player Compete against the Giants

      Lire l’étude de cas

      Increased sales productivity frees selling time and saves millions

      Lire l’étude de cas

      Vous souhaitez continuer cette conversation ?

      Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

      Les points de vue de Bain : notre perspective sur des problématiques auxquelles sont confrontées les entreprises à travers le monde, envoyés chaque mois dans votre boîte de réception. 

      *J’ai lu la politique de confidentialité et j’accepte les conditions.

      Merci de lire notre politique de confidentialité.
      Bain & Company
      Contactez-nous Sustainability Accessibility Conditions d’utilisation Politique de Confidentialité Cookie Policy Mentions Légales Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contacter Bain

      Comment pouvons-nous vous aider ?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      Voir tous les bureaux