Coordinator, Office Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHERE YOU’LL FIT WITHIN THE TEAM

The Office Services Coordinator plays a central role in delivering a seamless, high-quality in-office experience for employees, clients, recruits, and visitors. This position supports daily office operations, vendor and facilities management, café and supply upkeep, event logistics, and client experience support in partnership with the LSC team. Additionally, the role contributes to Bain’s cultural connectedness through social programming, community impact activities, and coordination of office-wide events and calendars.

This position is in-office only, Monday–Friday. There is a need for work-hour flexibility (including occasional early mornings and evenings) to support events and respond to critical off-hours situations.

WHAT YOU’LL DO

• Submit building-maintenance work orders using the property management’s online system. 
• Compile and complete monthly payment and chargeback reports including parking validation, access badges and catering error-free, and submit them by the respective deadlines. 
• Serve as first line coder for all office services expenses. 
• Assist in preparations of new hire and transfer employees, including adding names to the visitor management system prior to arrival and creating access badges. 
• Coordinate access cards proactively and error-free, including ordering, programming, uploading photos, deactivating, and auditing. 
• Order office supply and café inventory. 
• Participate actively on the Life Safety Team and complete necessary training such as First Aid certification. 
• Ensure emergency supplies are stocked and checked quarterly and that walkie-talkies, AED, and satellite phone are tested monthly. 
• Maintain vendor relationships with courier services, janitorial services, and security. Support special maintenance and process improvement projects and other duties as assigned.
• Open and close Reception daily and maintain tidiness of the reception and café area. Replenish coffee and cereal, clean countertops, maintain the espresso machine, and manage the dishwasher daily. 
• Serve as a general information resource for all callers, visitors, and Bain employees. 
• Respond promptly and professionally to reception email requests. 
• Register all visitors via building management’s online system and greet them warmly. 
• Provide proactive support in coordinating logistics for a high volume of client and internal meetings across various departments, including room scheduling, conflict resolution, catering, parking validation, and after-hours service coordination.
• Support non-marquee events and social connectedness in partnership with the local Connects team. 
• Assist with functional team gatherings, recruiting event logistics, Community Impact Day outreach, and fundraising and volunteer efforts. 
• Support class social chairs with programming coordination. 
• Manage the office calendar by proposing annual event dates, sending invitations, and maintaining ongoing schedule adjustments. Support coordination of office-wide, practice-area, or leadership-driven programming.
• Support Office Services leadership with cross-office initiatives, pilots, and other special projects. Share and implement best practices with OS leaders across the region.

ABOUT YOU

• Previous experience working in a demanding customer service-oriented environment, preferably professional services. 
• High school degree required; BA/BS degree preferred. 
• Strong knowledge of computer software applications, particularly Outlook, Excel, PowerPoint, and Word.
• Demonstrates strong interpersonal skills with a positive, personal, and professional image. 
• Displays customer service-oriented behavior and is responsive to customer needs in a polished manner. 
• Outstanding attention to detail and organizational skills. 
• Strong ability to juggle and prioritize multiple tasks simultaneously. 
• Ability to handle stressful situations with poise, understanding, and tact. 
• Exemplary judgment and ability to maintain a high level of confidentiality. 
• Must be dependable and reliable. Ability to work independently with minimal supervision.

This is an on-site role requiring in-office presence 5 days per week.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Washington State, the good-faith, reasonable annualized full-time salary range for this role is between $60,750 - $73,000. Placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.
• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements